Senior Account Manager

Life Sciences Recruitment; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Senior Account Manager with a passion for healthcare communications. In this dynamic role, you will leverage your expertise to build strong client relationships and deliver exceptional marketing strategies. You will work in a hybrid environment, fostering creativity and collaboration within a growing team. This role offers unique opportunities to shape the future of creative marketing while engaging in professional development and diverse projects. Join a forward-thinking company that values your contributions and encourages personal growth.

Benefits

Private Medical Insurance

Critical Illness Cover

Income Protection Cover

Travel Insurance

25 Days Holiday

Life Assurance

Paid Sabbaticals

Qualifications

• Minimum 3 years in healthcare/pharma advertising.
• Experience in client service and account management roles.

Responsibilities

• Manage client relationships and deliver healthcare communication programs.
• Develop creative briefs and analyze client needs.

Skills

Client Relationship Management

Strategic Counsel

Creative Problem Solving

Budget Management

Team Mentoring

Education

Bachelor's Degree in Marketing or Related Field

Relevant Certifications in Marketing

Tools

CRM Software

Project Management Tools

Job description

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Senior Account Manager

TEAM – Creative Marketing

LOCATION – UK London (hybrid)

We are looking for seasoned Senior Account Managers (SAMs) with a passion for nurturing our people and client relationships to promote and support our growth. As a SAM, you will be a trusted advisor, with sound consultancy skills and the ability to provide good strategic counsel. You will make operational decisions and, with the support of our senior team, be accountable for delivering healthcare communications programs that exceed client expectations.

Creative Marketing is all about doing the right thing. We believe that’s about honest consultation with clients, so we act in their interests but not always according to their brief. Insightful consideration to unlock more value. And pushing creativity upstream to give it more clout. All this gives us confidence in what we deliver and builds confidence in us.

Creative Marketing is a growing practice, so we have the rare opportunity to build and shape the practice just the way we want to. We’re looking for likeminded individuals who are up for the challenge and are genuinely interested in the experience of building our practice. Joining the Creative Marketing team will give team members at all levels opportunities they may not experience in a mainstream healthcare marketing agency – including opportunities to work with practices outside of creative marketing, working on Global/European accounts, and internal responsibilities that help shape the direction of our practice. If that sounds like you, we would love to hear from you.

Your responsibilities include but are not limited to:

• Understands the value and need for creativity and innovation in the work we develop for our clients and seeks to promote its presence at every opportunity
• Possesses knowledge and experience in key marketing tactics, as well as a thorough understanding of creative, strategic, and digital workflow processes
• Has sound understanding of the different creative skillsets and roles and is able to determine when they should be used within tactical and conceptual projects
• Is able to build strong internal relationships with the wider client service and creative team, fostering the development of a positive team culture
• Has experience of and is comfortable with developing written briefs for tactical and conceptual/creative projects
• Is aware of the need for the practice to be profitable and proactively manages budgets and scope creep effectively
• Critically analyses the client ask and routinely seeks to add value and a diverse perspective
• Actively listens to the client to help build a positive experience of working with the team – proactively addresses their needs/queries and resolves issues in a timely manner with the support of their senior team
• Provides appropriate recommendations and solutions to potential challenges, regularly forward-plans including for contingencies
• Builds a sound understanding of the brand strategy and effectively translates it into tactical delivery
• Effectively mentors and trains those more junior to them, ensuring quality standards are upheld at all times

Team members are actively encouraged to be involved in activities outside of their day-to-day work, whether that is participating in social, Diversity & Inclusion, or CSR initiatives, attending networking events, or running training sessions on topics of personal interest. There is a strong focus on training and development, and as a rough guide, employees are encouraged to complete 37.5 hours of learning per year through online learning, classroom training, or attending external events—that’s one week per year dedicated to personal development.

Candidate must have:

SAM experience criteria: An experienced client service Account Manager looking to take their next step (minimum 6 months’ experience as AM) or someone who is already in the role as SAM looking for a new opportunity. Must be within an agency environment, focused on healthcare/pharma advertising with at least 3 years’ experience.

As well as the basic salary, great social events, and a culture of continual learning, the competitive benefits package includes but is not limited to:

• Private medical insurance (for you and your family)
• Critical Illness cover
• Income Protection cover
• Travel insurance (for you and your family)
• 25 days’ holiday (with the ability for it to rise to a maximum of 30 days alongside length of service) – in addition to bank holidays
• Life assurance service insurance at 4x your salary
• Paid sabbaticals after 5 years’ service

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Science and Art/Creative

• Industries

  Biotechnology Research and Pharmaceutical Manufacturing

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