Senior Account Handler

PIB Group Services Ltd.; Glasgow; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

26 days holidays

Company pension

Healthcare support

Flexible benefits

Hybrid work

Job summary

PIB Insurance Brokers, part of PIB Group, is seeking a Senior Account Handler in Glasgow to deliver expert guidance and exceptional service while building lasting client partnerships. You will manage day-to-day broking tasks, handle client queries, renewals, adjustments and surveys, and work closely with Account Executives and the Branch Manager to grow branch income and retain clients.

Hybrid working from a city centre office, with a salary up to £55,000 and a benefits package including

Qualifications

• Extensive experience and knowledge of core commercial/corporate insurance classes and FCA regulatory requirements.
• Excellent communication with clients and insurers, strong commercial awareness and teamwork.

Responsibilities

• Build and maintain strong client relationships as a trusted advisor.
• Handle day-to-day broking tasks: client queries, new business, renewals, adjustments and insurer surveys.
• Support Account Executives and Branch Manager in growing branch income and managing high-value portfolios.
• Collaborate with other teams to improve processes and service quality.

Skills

Client relationship management

Regulatory compliance

Communication with clients

Education

Cert CII (minimum)

Acturis knowledge (desirable)

Tools

MS Office

Job description

PIB Insurance Brokers| Part of PIB Group The Role – Senior Account Handler Join PIB Insurance's Specialty division, a continuously evolving division of PIB where specialists tackle complex and niche risks, work closely with market-leading experts, and build long-term client partnerships while progressing their careers. We're looking for an experienced insurance professional to join us as a Senior Account Handler, delivering expert guidance and outstanding service while building lasting relationships with new and existing clients.

What you'll be doing:

• Building and maintaining strong client relationships, acting as a trusted advisor by assessing needs and providing tailored insurance solutions.
• Handling day-to-day broking tasks, including client queries, new business, renewals, adjustments and insurer surveys, ensuring accurate, timely and compliant processing on our core systems.
• Supporting Account Executives and the Branch Manager in growing branch income, retaining clients and managing high value client portfolios.
• Working closely with other teams across the business to achieve great client outcomes, follow company policies, help resolve issues and complaints, and continually improving processes and service quality.

What we're looking for:

• Extensive experience and knowledge of core commercial/corporate insurance classes, current market conditions and FCA compliance and regulatory requirements is essential for this role.
• Cert CII (minimum) with confident use of MS Office suite is essential, and a good understanding of Acturis is highly desirable.
• Strong organisation, planning and time management skills, with the ability to prioritise effectively, meet SLAs, and deliver a timely, high-quality service.
• Excellent, influential communication with clients and insurers, underpinned by customer focus, commercial awareness, teamwork, perseverance, and a positive, self-developing mindset.

What You Will Get:

• A salary of up to £55,000 depending on experience
• An attractive benefits package, including 26 days' holiday (plus bank holidays), company pension, access to healthcare support, and a range of other flexible benefits.
• Hybrid working arrangements from our city centre office in Glasgow.
• A supportive and collaborative working environment within a leading insurance group

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail] #LP

We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.