Account Handler

PIB Group; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Pension plan

Medical plan

26 days annual leave

CII sponsorship

Job summary

PIB Group is hiring a Commercial Property Insurance Account Handler in London. The role involves managing an existing book for retail brokers within a fast-paced broking team, with full training and a competitive salary and benefits.

You will handle day-to-day client and broker inquiries, renewals, risk information collection, market submissions and documentation, while collaborating with an Account Executive for service excellence.

Qualifications

• Previous experience in the insurance industry and strong organisational skills.
• Attention to detail with the ability to prioritise in a fast-paced environment.
• Proficient with Microsoft Office and able to learn new software quickly.
• Strong written and spoken communication skills with a professional manner.
• Self-motivated and able to work independently or in a team with flexibility.
• Desirable: knowledge of the London Market placement process.
• Desirable: commercial property insurance experience.
• Desirable: CII qualification.

Responsibilities

• Act as day-to-day contact for allocated accounts and respond to queries.
• Prepare renewal invitations, mid-term adjustments, endorsements and cancellations.
• Collect risk information from clients and Account Executives for marketing and placement.
• Prepare market presentations, submissions and risk summaries for London Market insurers.
• Produce and check policy documents, cover notes and related documents.

Skills

Insurance experience

Organisational skills

Attention to detail

Prioritisation

Communication skills

Education

CII qualification

Tools

Microsoft Office

Job description

Commercial Property Insurance Account Handler

London | Hybrid | £40,000 – £45,000 | Immediate start

Optis, a sister company of Citynet Insurance Brokers is a leading London insurance intermediary, now part of the PIB Group, which has ambitious plans for further expansion in the London market. Due to continued growth and an expanding property product portfolio, we are recruiting for a permanent, full-time position in our fast-paced Broking team. Full training will be provided, alongside a competitive salary, benefits package, and excellent opportunities for growth and development.

The successful candidate will manage an existing book of commercial property insurance for a portfolio of retail brokers, ensuring excellent service in collaboration with your Account Executive.

What You’ll Be Doing

• Act as a primary day‑to‑day contact for allocated accounts, responding promptly to client and broker queries.
• Prepare and issue renewal invitations, mid‑term adjustments, endorsements and cancellations in a timely and accurate manner.
• Obtain and collate risk information from clients and Account Executives to support marketing and placement activity.
• Prepare high‑quality market presentations, submissions and risk summaries for London Market insurers.
• Produce and check policy documentation, cover notes, schedules, debit/credit notes and other related documents.

What We Are Looking For

• Previous experience in the insurance industry, with strong organisational skills and attention to detail.
• Ability to prioritise, multi-task and work in a fast‑paced environment.
• IT proficient, particularly in Microsoft Office, with the ability to learn new software platforms quickly.
• Strong communication and interpersonal skills, with a professional and confident manner on email and phone.
• Self‑motivated, able to work independently or as part of a team, staying flexible and effective under pressure.
• Knowledge of the London Market placement process (Desirable).
• Commercial property insurance experience (Desirable).
• CII qualification (Desirable).

What You Will Get

• Company pension & medical cash plan
• 26 days annual leave (Plus bank holidays)
• Professional qualifications sponsorship + CII membership
• Career growth within PIB Group

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow, we'd love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail].

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