Account Manager

PIB Group Services Ltd.; Norwich; Hybrid; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Job summary

PIB Group is seeking an Account Manager to join the Property Owners/Real Estate team in Norwich on a hybrid, permanent basis. You will be the trusted advisor for a defined client portfolio, arranging tailored insurance solutions and supporting growth and retention.

You’ll handle day-to-day broking tasks, renewals and QC checks, working closely with an Account Director to deliver competitive, compliant cover and excellent client service.

Qualifications

• Experience in a client-facing role within Property Owners/Real Estate insurance.
• Understanding of FCA compliance requirements.
• Proficient in MS Office; Acturis or similar platform experience is a plus.

Responsibilities

• Manage a defined portfolio of Property Owners/Real Estate clients.
• Arrange tailored insurance and risk management solutions.
• Handle renewals, queries, and insurer surveys.
• Collaborate with Account Director to drive growth and retention.

Skills

Client-facing experience

Property Owners/Real Estate insurance

FCA compliance

MS Office

Acturis

Organisational skills

Communication skills

Cert CII desirable

Education

CII qualification (or working towards)

Tools

Acturis

MS Office

Job description

Account Manager – Property Owners/Real Estate Norwich | Hybrid | Permanent

PIB Insurance Brokers part of PIB Group, a leading international insurance intermediary platform. We're looking for an experienced Account Manager to join our Property & Construction team, working closely with an Account Director to manage a portfolio of Property Owners/Real Estate clients.

About the role:

You’ll be the trusted advisor for a defined client portfolio, assessing client needs, arranging tailored insurance and risk management solutions, and securing competitive, suitable cover. You’ll support business growth and retention, handle day-to-day broking tasks (queries, renewals, adjustments, insurer surveys), and ensure everything is delivered to a high compliance standard.

What we’re looking for:

• Experience in a client-facing role, ideally within Property Owners/Real Estate insurance
• Good understanding of Property Owners insurance and FCA compliance requirements
• Confident MS Office user (Acturis or similar platform experience a plus)
• Strong organisational and time-management skills, able to meet SLAs and deadlines
• Excellent written and verbal communication skills
• Cert CII (or working towards) desirable

What you’ll bring:

• A positive, customer-focused attitude, commercial awareness, and a collaborative approach to working with colleagues across the business.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organization and an exciting place to be. We also value ambition and creative thinking.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

#LP We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.