Senior Academic Services Lead (Higher Education)

Global Banking School; Greater Manchester; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Workplace pension

Tuition reimbursement

Flexible Benefits

Perks@Work discounts

Reward and recognition programme

£500 referral scheme

Discretionary annual bonus

Job summary

Global Banking School is seeking a Senior Academic Services Administrator to lead academic administration across multiple sites in the UK. You will supervise staff, ensure smooth operations, and act as a key liaison between faculty, students and institutional leadership.

You will manage confidential records, support Assessment Boards and Enrolment processes, and maintain high data quality in the Student Management System. A customer-focused, detail-oriented approach is essential.

Qualifications

• Higher Education experience.
• Experience supervising or managing staff.
• Ability to manage workload and meet deadlines.
• Customer/student focused approach.
• Strong IT skills with MS Office (Excel, Word, Outlook).

Responsibilities

• Supervise Academic Services Administrators and train new staff.
• Delegate workload to support delivery of Academic Services tasks.
• Collate and distribute information from partner agencies.
• Handle highly confidential documentation.
• Coordinate preparation of Assessment Boards, Exams and Enrolment.
• Ensure accuracy of data in the Student Management System (Thesis).
• Monitor Power BI reports for data accuracy; raise concerns to leadership.
• Support curriculum information accuracy and upkeep of student records.

Skills

Leadership

Team management

Communication

MS Office

Tools

Excel

Power BI

Thesis

Job description

Global Banking School is seeking a Senior Academic Services Administrator to lead academic administration across multiple sites in the UK. You will supervise staff, ensure smooth operations, and act as a key liaison between faculty, students and institutional leadership.

You will manage confidential records, support Assessment Boards and Enrolment processes, and maintain high data quality in the Student Management System. A customer-focused, detail-oriented approach is essential.