Senior Academic Services Lead (Student Registry)

GBS; Manchester; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension scheme

Tuition reimbursement for career dev

Flexible Benefits: Cycle to Work, Tech

Perks@Work discounts

Bonus and referral scheme

Job summary

GBS is recruiting a Senior Academic Services Administrator to lead high-quality academic administration and ensure smooth operations across the Registry department. You will supervise staff, coordinate assessments and enrolments, and act as a key link between faculty, students and institutional success.

The role requires Higher Education experience, strong leadership, and excellent IT and communication skills.

Qualifications

• Higher Education experience
• Experience of supervising or managing people
• Ability to manage workload of your team and yourself
• Customer/student focused approach
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail
• Excellent communication skills via email and telephone
• Excellent attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines
• Willingness to travel between university sites and occasional travel off-site

Responsibilities

• Supervise Academic Services Administrators and train new staff
• Delegate workload to support delivery of Academic Services tasks
• Collate and distribute information from partner agencies
• Collate and store confidential documentation
• Coordinate and support preparation of Assessment Boards, Exams, Enrolment and other Academic Services areas
• Ensure information on the Student Management System is accurate
• Review Power BI reports for data quality in Thesis and related systems
• Maintain curriculum information accuracy on Thesis and student records
• Assist with organisation and operation of Awards Ceremonies
• Handle queries by telephone, letter, email and in person from staff and students

Skills

Leadership

Communication

Teamwork

Attention to detail

Customer focus

Tools

MS Office (Excel/Word/Outlook)

Job description

GBS is recruiting a Senior Academic Services Administrator to lead high-quality academic administration and ensure smooth operations across the Registry department. You will supervise staff, coordinate assessments and enrolments, and act as a key link between faculty, students and institutional success.

The role requires Higher Education experience, strong leadership, and excellent IT and communication skills.