Senior Administrator - Academic Services

GBS; Manchester; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension scheme

Tuition reimbursement for career dev

Flexible Benefits: Cycle to Work, Tech

Perks@Work discounts

Bonus and referral scheme

Job summary

GBS is recruiting a Senior Academic Services Administrator to lead high-quality academic administration and ensure smooth operations across the Registry department. You will supervise staff, coordinate assessments and enrolments, and act as a key link between faculty, students and institutional success.

The role requires Higher Education experience, strong leadership, and excellent IT and communication skills.

Qualifications

• Higher Education experience
• Experience of supervising or managing people
• Ability to manage workload of your team and yourself
• Customer/student focused approach
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail
• Excellent communication skills via email and telephone
• Excellent attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines
• Willingness to travel between university sites and occasional travel off-site

Responsibilities

• Supervise Academic Services Administrators and train new staff
• Delegate workload to support delivery of Academic Services tasks
• Collate and distribute information from partner agencies
• Collate and store confidential documentation
• Coordinate and support preparation of Assessment Boards, Exams, Enrolment and other Academic Services areas
• Ensure information on the Student Management System is accurate
• Review Power BI reports for data quality in Thesis and related systems
• Maintain curriculum information accuracy on Thesis and student records
• Assist with organisation and operation of Awards Ceremonies
• Handle queries by telephone, letter, email and in person from staff and students

Skills

Leadership

Communication

Teamwork

Attention to detail

Customer focus

Tools

MS Office (Excel/Word/Outlook)

Job description

Department: Registry

Location: Leeds, London, Birmingham, or Manchester (On-Site)

Type of Contract: Permanent - Full Time

Salary: £31,000-£35,000pa

What We Do: Our Registry department supports every stage of the student journey but managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high quality experience of all our students.

Our Vision: Changing Lives through Education

The Role:

As a Senior Academic Services Administrator, you will play a vital role in shaping the student experience by leading high quality academic administration, ensuring smooth academic operations and serving as a key link between faculty, students and institutional success. If you have outstanding organisational skills, a strong leadership skill and is passionate about improving higher education services, why don't you join us in creating a memorable academic journey for all our students! The Senior Academic Services Administrator will provide support to the Associate Registrar (Academic Services) and Academic Services Manager. You will supervise the Academic Services Administrators and to take responsibility for various areas of Academic Services.

This role is not eligible for visa sponsorship!

What The Role Involves

• Responsibility for the supervision of Academic Services Administrators and training new members of staff
• Delegate workload to the Academic Services Administrator to support the overall delivery of Academic Services tasks
• Collation and distribution of information from partner agencies
• Collating and storing highly confidential documentation
• Co Ordinate and Support the preparation of Assessment Boards, Exams, Enrolment and other areas of Academic Services
• Ensure all information relating to the information stored onto the Student Management System is accurate
• Daily checking of Power BI reports to ensure the accuracy and quality of data stored within Thesis, highlighting any areas of concern to the Academic Services Leadership Team
• Responsibility for ensuring the accuracy of the curriculum information stored on Thesis and regularly checking the information stored on the student record
• To be involved with the organisation and operation of Awards Ceremonies
• To deal with queries by telephone, letter, e-mail and face to face from academic and professional services colleagues and students in relation to a number of Registry issues
• To undertake other appropriate duties as required by the Associate Registrar (Academic Services) or Academic Services Manager

About You

• Higher Education experience
• Experience of supervising or managing people
• Ability to manage the workload of your team and yourself
• Customer/student focused approach
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail
• Excellent communication skills via email and telephone as well as confident in dealing with all levels of staff
• Excellent attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines
• The post holder must be flexible, approachable, and helpful with a strong customer service ethic
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• At peak periods a willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site.

Desirable

• Ability to use initiative and judgement to resolve matters
• A can-do attitude with well-developed problem-solving skills.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.