Senior Academic Services Lead

Global Banking School; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

1 day extra leave per year

Flexible Benefits: Cycle to Work

Workplace Nursery

Techscheme

Perks@Work discounts platform

Wellbeing centre

Reward and recognition programme

£500 referral award

Job summary

Global Banking School is seeking a Senior Academic Services Administrator to lead high-quality academic administration, ensuring smooth operations and accurate student records across multiple campuses.

You will supervise Academic Services staff, coordinate assessment boards and enrolment, and act as a key link between faculty, students and institutional success. This role supports the Associate Registrar and Academic Services Manager with GDPR-compliant data handling.

Qualifications

• Higher Education experience
• Experience supervising or managing people
• Ability to manage workload of team and self
• Customer/student focused approach
• Strong IT skills with MS Office (Excel/Word/Outlook)

Responsibilities

• Supervise Academic Services Administrators and train new staff
• Delegate workload to support delivery of Academic Services tasks
• Collate and distribute information from partner agencies
• Collate and store confidential documentation
• Coordinate preparation of Assessment Boards, Exams, Enrolment and other areas of Academic Services
• Ensure accuracy of information stored in the Student Management System
• Daily checks of Power BI reports to verify data quality in Thesis
• Check curriculum information stored on Thesis and student records
• Assist with organisation of Awards Ceremonies
• Handle queries from staff and students via telephone, letter, email and in person

Skills

MS Office

Excel

Word

Outlook

Communication

Team leadership

Attention to detail

Customer service

Education

Higher Education experience

Tools

Power BI

Job description

Global Banking School is seeking a Senior Academic Services Administrator to lead high-quality academic administration, ensuring smooth operations and accurate student records across multiple campuses.

You will supervise Academic Services staff, coordinate assessment boards and enrolment, and act as a key link between faculty, students and institutional success. This role supports the Associate Registrar and Academic Services Manager with GDPR-compliant data handling.