Senior 3rd line Support Engineer

Michael Page; Leeds; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading company in the industrial sector is seeking a Senior 3rd line Support Engineer in Leeds. The role involves troubleshooting complex IT issues, optimizing systems, and mentoring junior staff. Offering a competitive salary and benefits in a collaborative work environment.

Benefits

Long Service Holidays

Pension Scheme

Health Shield Cash Plan

Cycle to work scheme

Electric Vehicle Salary

Qualifications

• Experience with Microsoft 365 and Azure administration.
• Strong troubleshooting skills and user support experience.

Responsibilities

• Troubleshoot and resolve complex software and hardware issues.
• Perform system administration tasks in a diverse IT environment.
• Train and mentor junior team members.

Skills

Proficiency in system troubleshooting

Strong communication

Team collaboration

Education

Degree in Computer Science

Tools

Microsoft 365

Azure

Intune

Job description

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This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A Senior 3rd line Support Engineer is required to troubleshoot complex software and hardware issues whilst optimising systems performance in an industrial / manufacturing environment located in Leeds.

The company is a large organisation in the industrial / manufacturing sector, known for its innovative technology solutions. With a global presence, it prides itself on fostering a collaborative and supportive work environment.

Description

• Troubleshoot and resolve complex software and hardware issues.
• Optimise systems for maximum speed and scalability.
• Perform system administration tasks in a diverse IT environment.
• Coordinate with the Technology team to design and execute infrastructure changes.
• Train and mentor junior team members.
• Liaise with vendors and suppliers to ensure IT needs are met.
• Proactively stay updated with latest industry trends and advancements.
• Ensure compliance with all IT policies and procedures.

Profile

A successful Senior 3rd line Support Engineer should have:

• A degree in Computer Science or related field.
• Proficiency in system troubleshooting and tech support.
• Solid understanding of software and hardware systems.
• Strong communication and team collaboration skills.
• Ability to work independently and manage multiple tasks.

Job Offer

• A salary package around £50,000 + Bens
• Long Service Holidays - 1 day for each completed year of service up to 5 additional days.
• Pension Scheme - 4% employer, 4% employee, matched up to 6%.
• Access to Health Shield Cash Plan.
• Cycle to work scheme.
• Electric Vehicle Salary.

This is a great opportunity to work in a supportive and professional environment in Leeds, where your skills as a Senior 3rd line Support Engineer will be highly valued. We encourage all eligible candidates to apply. This role requires 4 days on site with 1 day working from home.

A Senior 3rd line Support Engineer is required to troubleshoot complex software and hardware issues whilst optimising systems performance in an industrial / manufacturing environment located in Leeds.

Client Details

The company is a large organisation in the industrial / manufacturing sector, known for its innovative technology solutions. With a global presence, it prides itself on fostering a collaborative and supportive work environment.

Description

• Troubleshoot and resolve complex software and hardware issues.
• Optimise systems for maximum speed and scalability.
• Perform system administration tasks in a diverse IT environment.
• Coordinate with the Technology team to design and execute infrastructure changes.
• Train and mentor junior team members.
• Liaise with vendors and suppliers to ensure IT needs are met.
• Proactively stay updated with latest industry trends and advancements.
• Ensure compliance with all IT policies and procedures.

Profile

A successful Senior 3rd line Support Engineer should have:

• A degree in Computer Science or related field.
• Proficiency in system troubleshooting and tech support.
• Solid understanding of software and hardware systems.
• Strong communication and team collaboration skills.
• Ability to work independently and manage multiple tasks.

Job Offer

• A salary package around £50,000 + Bens
• Long Service Holidays - 1 day for each completed year of service up to 5 additional days.
• Pension Scheme - 4% employer, 4% employee, matched up to 6%.
• Access to Health Shield Cash Plan.
• Cycle to work scheme.
• Electric Vehicle Salary.

This is a great opportunity to work in a supportive and professional environment in Leeds, where your skills as a Senior 3rd line Support Engineer will be highly valued. We encourage all eligible candidates to apply. This role requires 4 days on site with 1 day working from home.

Desired Skills and Experience

Key Responsibilities:

Provide 2nd/3rd line support to users across multiple UK sites (primarily remote)
Take ownership of IT operations at assigned locations, including user access, cloud resource management, and remote support
Support or lead the migration and configuration of Microsoft 365 and Azure resources into a centrally managed Azure subscription
Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Entra ID (formerly Azure AD)
Implement and support device management using Microsoft Intune and Endpoint Manager
Contribute to FT-wide IT infrastructure tasks and strategic improvement projects when workload allows

Essential Skills and Experience:
Proven experience with Microsoft 365, Entra ID, and Azure administration
Solid understanding of cloud-first environments, identity management, and endpoint security
Microsoft certification or willingness to obtain
Confidence in working independently and supporting multiple sites remotely
Strong troubleshooting skills and user support experience (2nd/3rd line)
Effective communicator with good documentation and organisational skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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