Senior 3rd line Support Engineer

ZipRecruiter; Leeds; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading company in the industrial/manufacturing sector seeks a Senior 3rd Line Support Engineer in Leeds. The role involves troubleshooting complex IT issues, optimising systems, and mentoring junior staff. Enjoy a supportive work environment with competitive benefits.

Benefits

Long Service Holidays

Pension Scheme

Health Shield Cash Plan

Cycle to work scheme

Electric Vehicle Salary

Qualifications

• Proficiency in system troubleshooting and tech support.
• Solid understanding of software and hardware systems.

Responsibilities

• Troubleshoot and resolve complex software and hardware issues.
• Optimise systems for maximum speed and scalability.
• Train and mentor junior team members.

Skills

Troubleshooting

Communication

Team Collaboration

Education

Degree in Computer Science

Job description

Job Description

A Senior 3rd line Support Engineer is required to troubleshoot complex software and hardware issues whilst optimising systems performance in an industrial / manufacturing environment located in Leeds.

Client Details

The company is a large organisation in the industrial / manufacturing sector, known for its innovative technology solutions. With a global presence, it prides itself on fostering a collaborative and supportive work environment.

Description

• Troubleshoot and resolve complex software and hardware issues.
• Optimise systems for maximum speed and scalability.
• Perform system administration tasks in a diverse IT environment.
• Coordinate with the Technology team to design and execute infrastructure changes.
• Train and mentor junior team members.
• Liaise with vendors and suppliers to ensure IT needs are met.
• Proactively stay updated with latest industry trends and advancements.
• Ensure compliance with all IT policies and procedures.

Profile

A successful Senior 3rd line Support Engineer should have:

• A degree in Computer Science or related field.
• Proficiency in system troubleshooting and tech support.
• Solid understanding of software and hardware systems.
• Strong communication and team collaboration skills.
• Ability to work independently and manage multiple tasks.

Job Offer

• A salary package around £50,000 + Bens
• Long Service Holidays - 1 day for each completed year of service up to 5 additional days.
• Pension Scheme - 4% employer, 4% employee, matched up to 6%.
• Access to Health Shield Cash Plan.
• Cycle to work scheme.
• Electric Vehicle Salary.

This is a great opportunity to work in a supportive and professional environment in Leeds, where your skills as a Senior 3rd line Support Engineer will be highly valued. We encourage all eligible candidates to apply. This role requires 4 days on site with 1 day working from home.