Senior 3rd line Support Engineer

Michael Page (UK); Leeds; Hybrid; GBP 50,000 - 58,000; Full time

Job summary

An established industry player in the manufacturing sector is seeking a Senior 3rd Line Support Engineer to join their dynamic team in Leeds. This role offers an exciting opportunity to troubleshoot complex IT issues, optimise systems for performance, and mentor junior staff. With a strong emphasis on collaboration and support, you will thrive in a professional environment that values your expertise. If you are passionate about technology and eager to contribute to a global leader, this position is perfect for you. Enjoy competitive benefits and a rewarding work-life balance in a vibrant city.

Benefits

Long Service Holidays

Pension Scheme

Health Shield Cash Plan

Cycle to Work Scheme

Electric Vehicle Salary

Qualifications

• Degree in Computer Science or related field is essential.
• Proficiency in system troubleshooting and tech support.

Responsibilities

• Troubleshoot and resolve complex software and hardware issues.
• Optimise systems for maximum speed and scalability.
• Train and mentor junior team members.

Skills

System Troubleshooting

Technical Support

Communication Skills

Team Collaboration

Independent Work

Education

Degree in Computer Science

Related Field Degree

Job description

• Join a growing team
• Global Leading manufacturing Business

About Our Client

The company is a large organisation in the industrial / manufacturing sector, known for its innovative technology solutions. With a global presence, it prides itself on fostering a collaborative and supportive work environment.

Job Description

• Troubleshoot and resolve complex software and hardware issues.
• Optimise systems for maximum speed and scalability.
• Perform system administration tasks in a diverse IT environment.
• Coordinate with the Technology team to design and execute infrastructure changes.
• Train and mentor junior team members.
• Liaise with vendors and suppliers to ensure IT needs are met.
• Proactively stay updated with latest industry trends and advancements.
• Ensure compliance with all IT policies and procedures.

The Successful Applicant

A successful Senior 3rd line Support Engineer should have:

• A degree in Computer Science or related field.
• Proficiency in system troubleshooting and tech support.
• Solid understanding of software and hardware systems.
• Strong communication and team collaboration skills.
• Ability to work independently and manage multiple tasks.

What's on Offer

• A salary package around £50,000 + Bens
• Long Service Holidays - 1 day for each completed year of service up to 5 additional days.
• Pension Scheme - 4% employer, 4% employee, matched up to 6%.
• Access to Health Shield Cash Plan.
• Cycle to work scheme.
• Electric Vehicle Salary.

This is a great opportunity to work in a supportive and professional environment in Leeds, where your skills as a Senior 3rd line Support Engineer will be highly valued. We encourage all eligible candidates to apply. This role requires 4 days on site with 1 day working from home.