Senior 3rd Line Service Desk – Applications

Fexco Property Services; Salisbury; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave entitlement

Long service awards

Birthday bonus day

Cycle to Work scheme

Eyecare vouchers

Wellbeing apps

Flexible / hybrid working

Job summary

Fexco Property Services in Salisbury is seeking a skilled Third Line Service Desk Technician (Applications) to join the Data and Technology team. You will own advanced application issues escalated from 1st/2nd line, ensuring stability and security of core business systems such as MRI Qube, Evolution, Engage and AP Essentials.

This hands‑on role focuses on application administration, testing after vendor releases, and collaborating with internal teams and external vendors to drive service

Qualifications

• Minimum 5 years of experience in IT support, including at least 2 years in a 3rd line support role.
• Strong hands‑on administration of a line‑of‑business or SaaS application, including users, roles, configuration and reporting.
• Advanced troubleshooting skills across business applications, integrations and data.
• Working knowledge of SQL for queries and data checks.
• Experience managing vendor support cases through to resolution.
• Familiarity with ITIL-based incident, problem, and change management processes.

Responsibilities

• Resolve the most complex application issues escalated from the 1st and 2nd line support teams.
• Take full ownership of advanced incidents and service requests, ensuring timely resolution.
• Provide expert support across MRI Qube, Evolution, Engage and AP Essentials and MS 365 apps like SharePoint.
• Administer applications: users, roles, permissions, licences, configurations and reports.
• Test after vendor releases and upgrades; document rollback steps and changes.
• Coordinate with internal teams and external vendors to implement solutions and drive improvements.

Skills

IT support experience

3rd line support

SQL knowledge

Vendor management

ITIL processes

Communication skills

Team collaboration

Data handling (UK GDPR)

Tools

MRI Qube

Power Automate

SharePoint

Job description

Fexco Property Services in Salisbury is seeking a skilled Third Line Service Desk Technician (Applications) to join the Data and Technology team. You will own advanced application issues escalated from 1st/2nd line, ensuring stability and security of core business systems such as MRI Qube, Evolution, Engage and AP Essentials.

This hands‑on role focuses on application administration, testing after vendor releases, and collaborating with internal teams and external vendors to drive service