IT Service Desk Tech – Internal & Client Support

Squarcle Consulting Ltd; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Job summary

Squarcle Consulting Ltd is seeking an enthusiastic IT Service Desk Technician to deliver 1st and 2nd line support for internal staff and external clients using our digital solutions. You will triage incidents, provide prompt resolutions, and maintain service quality across desks and on client sites.

The role requires configuring Windows laptops, cloud account management, and strong customer service skills. Travel to client locations and obtaining UK Security Check (SC) clearance are essential

Qualifications

• 1st or 2nd line IT support experience in a helpdesk or customer-facing role.
• Excellent verbal and written communication with a patient, helpful approach.
• Hands-on user administration in cloud productivity environments (e.g., email, identity, collaboration suites).
• Experience configuring and supporting Windows laptops and mobile devices.
• Familiarity with ticketing systems, remote access tools, and device management consoles.
• Willingness to travel to client sites a couple of times per week.
• Must meet UK Security Check (SC) clearance requirements.

Responsibilities

• Serve as the primary contact across ticketing systems for internal and external users.
• Triage, log, prioritise, and resolve tickets with clear communication.
• Perform 1st/2nd line troubleshooting for software, cloud services and hardware.
• Follow runbooks and coordinate with product teams for defects or deeper issues.
• Escalate complex incidents with initial diagnostic notes to senior staff.
• Assist with on-site client visits and provide in-person support.

Skills

Service Desk Experience

Customer Service Mindset

Cloud & User Administration

Endpoint Support

Modern Support Tools

Travel Flexibility

Security Clearance (SC)

Education

ITIL Foundation

CompTIA A+

Job description

Squarcle Consulting Ltd is seeking an enthusiastic IT Service Desk Technician to deliver 1st and 2nd line support for internal staff and external clients using our digital solutions. You will triage incidents, provide prompt resolutions, and maintain service quality across desks and on client sites.

The role requires configuring Windows laptops, cloud account management, and strong customer service skills. Travel to client locations and obtaining UK Security Check (SC) clearance are essential