Applications Support & Developer (2nd/3rd Line)

Prima Cheese; Seaham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Holiday club

Employee Benefits Platform

Employee Assistance Programme & 24/7GP

Increasing Annual Leave Entitlement

Job summary

Prima Cheese in Seaham is seeking an Applications Support Analyst & Developer to join the IT team. This role delivers support for in-house business-critical applications and develops integrations to meet business needs.

You will work closely with IT and other departments to ensure reliable systems, investigate incidents, and implement upgrades, with occasional out-of-hours support. The ideal candidate brings 3rd line experience and strong SQL skills.

Qualifications

• Proven experience in 3rd Line IT, Application Support and/or Developer/Analyst role.

Responsibilities

• Provide support for in-house developed business-critical applications.
• Investigate, diagnose, and resolve 2nd and 3rd Line application-related incidents & requests.
• Analyse and document business processes.
• Develop software solutions and integrations to meet business requirements.
• Liaise with third-party application vendors and support partners to log, track, and resolve issues.
• Perform functional testing following fixes, patches, upgrades and releases.
• Support application configuration, user access, roles, and permissions in line with security and compliance requirements.
• Assist with application upgrades, releases, and change implementations, including occasional out-of-hours support where required.
• Investigate, diagnose, and resolve 2nd Line IT-related incidents & requests.
• Support & maintain IT infrastructure to ITSM best practice methodologies.
• Ensure updates with incidents & requests are communicated regularly to the customer.
• Assist with onboarding employees, configuration of equipment and services, mentoring and training in company solutions.
• Support and develop solutions within the company’s CRM solution, Salesforce.

Skills

3rd Line IT

Application Support

Developer/Analyst

Salesforce

Sage200

Microsoft Access

.NET / C# / VBA / Web

SQL (MSSQL)

Tools

Salesforce CRM

Sage200 ERP

MS SQL Server

Microsoft Access

ITSM tools

Job description

Prima Cheese in Seaham is seeking an Applications Support Analyst & Developer to join the IT team. This role delivers support for in-house business-critical applications and develops integrations to meet business needs.

You will work closely with IT and other departments to ensure reliable systems, investigate incidents, and implement upgrades, with occasional out-of-hours support. The ideal candidate brings 3rd line experience and strong SQL skills.