Senior 3rd Line IT Support & Implementation Engineer

MFK Recruitment; Reigate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider in the UK is seeking an experienced 3rd Line IT Support & Implementation Engineer to provide expert technical support. This role involves resolving complex escalations and delivering project work across various technologies. Candidates should have over 7 years' experience within a technical helpdesk or MSP environment, strong communication skills, and expertise in technologies like Microsoft and advanced networking. The position offers significant opportunities for professional growth and exposure to cutting-edge technologies.

Qualifications

• Minimum 7+ years’ experience within a technical helpdesk or MSP environment.
• Strong communication skills with the ability to explain complex issues clearly.
• Active Directory & Group Policy administration.
• Exchange administration experience.
• Advanced expertise with Microsoft technologies.
• Strong networking understanding.
• Experience with firewalls and backup technologies.
• Virtualisation experience and deep knowledge of Microsoft 365.

Responsibilities

• Act as the primary escalation point for technical queries.
• Review, organise, and execute technical changes.
• Support high-priority incidents and security events.
• Deliver proactive tasks including firmware upgrades.
• Collaborate closely with other Level 3 engineers.
• Participate in Change Advisory Board activities.

Skills

Advanced expertise with Microsoft technologies

Strong networking understanding

Active Directory & Group Policy administration

Exchange administration experience

Backup technologies

Virtualisation experience

Strong communication skills

Troubleshooting advanced networking queries

Tools

Azure

Hyper-V

VMware

FortiGate

Cisco

SonicWall

WatchGuard

Veeam

Job description

A leading technology services provider in the UK is seeking an experienced 3rd Line IT Support & Implementation Engineer to provide expert technical support. This role involves resolving complex escalations and delivering project work across various technologies. Candidates should have over 7 years' experience within a technical helpdesk or MSP environment, strong communication skills, and expertise in technologies like Microsoft and advanced networking. The position offers significant opportunities for professional growth and exposure to cutting-edge technologies.