Senior 3rd Line Engineer - IT Solutions

Intellect Group; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Ongoing training and certification support

Clear progression within a growing solutions focused provider

Job summary

A leading IT solutions provider in the Greater London area is seeking a Senior 3rd Line Engineer to deliver advanced infrastructure support and manage complex projects for a diverse client base. The successful candidate will provide expert technical support across server infrastructure and cloud platforms, lead projects like server migrations, and mentor junior engineers. You'll contribute to strengthening client IT environments while enjoying ongoing training and a clear career progression path. The salary ranges from £50,000 to £60,000.

Qualifications

• Strong experience with Windows Server environments.
• Advanced knowledge of Active Directory, DNS, DHCP, and Group Policy.
• Hands on experience with Hyper V or VMware.
• Experience working with Microsoft Azure including virtual machines, identity, and storage.
• Knowledge of endpoint security tools such as Microsoft Defender or Sophos.

Responsibilities

• Provide expert level 3rd line support across server infrastructure, networking, cloud platforms, and security systems.
• Lead infrastructure projects including server migrations and network upgrades.
• Design and deliver tailored IT solutions based on client needs.
• Mentor junior engineers and support technical development within the team.

Skills

Windows Server environments

Active Directory

DNS

DHCP

Group Policy

Hyper V

VMware

Microsoft Azure

Veeam

Cove

Acronis

Firewall management

Networking fundamentals

Storage solutions

Endpoint security tools

Job description

• An established IT Solutions Provider is seeking a Senior 3rd Line Engineer to play a key role in delivering advanced infrastructure support and project delivery across a diverse client base.
• This role combines senior level technical escalation, infrastructure project ownership, and client facing solution delivery. You will work across complex environments supporting servers, virtualisation, networking, cloud platforms, and security technologies.
• You will act as a technical leader within the engineering team while helping clients modernise and strengthen their IT environments.

Key Responsibilities:

• Provide expert level 3rd line support across server infrastructure, networking, cloud platforms, and security systems.
• Act as the primary escalation point for complex technical issues.
• Lead infrastructure projects including server migrations, virtualisation deployments, Azure implementations, and network upgrades.
• Design and deliver tailored IT solutions based on client needs.
• Manage and support virtualised environments using Hyper V or VMware.
• Support and maintain Microsoft Azure environments including virtual machines, identity, and storage.
• Implement backup and disaster recovery solutions.
• Maintain secure and resilient infrastructure across on premises and cloud environments.
• Configure and manage firewalls and core networking technologies.
• Work directly with clients to understand requirements and guide technical implementations.
• Maintain documentation and provide recommendations for improvement.
• Mentor junior engineers and support technical development within the team.
• Support security best practice through implementation of endpoint protection and infrastructure hardening.

Technical Skills and Experience:

• Strong experience with Windows Server environments.
• Advanced knowledge of Active Directory, DNS, DHCP, and Group Policy.
• Hands on experience with Hyper V or VMware.
• Experience working with Microsoft Azure including virtual machines, identity, and storage.
• Backup and disaster recovery solutions such as Veeam, Cove, or Acronis.
• Strong networking fundamentals including VLANs, subnetting, TCP IP, and VPNs.
• Firewall experience with Fortinet, WatchGuard, Palo Alto, or similar platforms.
• Experience with storage solutions such as Dell or Synology.
• Knowledge of endpoint security tools such as Microsoft Defender or Sophos.
• Experience delivering infrastructure projects including migrations and upgrades.
• Background
• Experience working within a Managed Service Provider or IT Solutions environment is highly desirable.

Package and Benefits

• Salary £50,000 to £60,000.
• Ongoing training and certification support.
• Clear progression within a growing solutions focused provider.