Senior 3rd Line IT Support Engineer | ERP & Cloud Projects

INTEC SELECT LIMITED; Maidstone; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

5% bonus potential

Job summary

INTEC SELECT LIMITED is seeking a 3rd Line IT Support Engineer to keep systems running smoothly and support projects such as ERP implementation and on-premise to cloud transformation. The role is based in Maidstone, Kent with a 5% bonus potential and a salary of £40,000–£45,000.

You will troubleshoot, resolve issues, and support business-critical projects, ensuring colleagues have the tools they need to succeed.

Qualifications

• 5+ years in IT support or service function, 3rd Line experience required.
• ERP management capability (COINS or Netsuite preferred).
• Experience with Windows Server (2012-2016), Veeam backups, and network infrastructure.
• Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
• Full UK driving license and eligibility to work in the UK.

Responsibilities

• Provide hardware, software, phones, mobiles, and specialist systems support.
• Manage helpdesk queries, escalate where needed, drive issues to resolution.
• Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
• Set up new sites, user accounts, and mobile devices.
• Maintain IT documentation and ensure smooth daily operations.

Skills

Hardware support

Software support

Helpdesk

Network administration

Microsoft 365/Exchange

Tools

Windows Server

Veeam

Exchange 365

Active Directory/SharePoint

Job description

INTEC SELECT LIMITED is seeking a 3rd Line IT Support Engineer to keep systems running smoothly and support projects such as ERP implementation and on-premise to cloud transformation. The role is based in Maidstone, Kent with a 5% bonus potential and a salary of £40,000–£45,000.

You will troubleshoot, resolve issues, and support business-critical projects, ensuring colleagues have the tools they need to succeed.