Senior IT Engineer

Ashdown Group; Badger's Mount; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Phone and laptop

23 days holiday

Training opportunities

Management opportunities

Job summary

Ashdown Group is seeking a Senior IT Engineer/Lead Engineer to deliver 1st–3rd line support on client sites, predominantly in central London with some home-working. You will lead on accounts, plan and implement technical solutions, and have autonomy to manage your schedule across client engagements.

The role offers up to £60,000 DOE with benefits including 23 days holiday, training opportunities, a phone and laptop, and potential management opportunities as the company grows.

Qualifications

• Experience administering macOS and Apple devices in a professional environment.
• MDM/RMM administration using Addigy or Jamf.
• Ability to manage Office 365 components including Exchange, SharePoint and Teams.
• Windows 10+ administration and cloud-based/mobile device management (Intune).
• Basic networking knowledge to configure SME networks and security devices.

Responsibilities

• Provide 1st- to 3rd-line IT support on client sites and remotely.
• Lead as Lead Engineer on client accounts and coordinate deliverables.
• Plan and implement technical solutions; project manage when needed.

Skills

macOS administration

Apple MDM/RMM

Office 365 administration

Windows administration

Networking basics

Cloud storage & backup

Cyber Essentials

IT policy writing

Procurement

Project management

Tools

Addigy

Jamf

Microsoft 365 (Exchange, SharePoint, Teams)

Active Directory

Intune

Entra

NAS storage

Job description

A growing IT Consultancy based in Kent is seeking a Senior IT Engineer/Lead Engineer to provide 1st to3rd line/Systems Management level support on client sites, based predominantly in central London.

In this role you’ll work on client sites 3+ days a week and from home 2 days a week, you’ll have full autonomy to plan your own schedule dependent on clients’ needs.

The role is paying up to £60,000 DOE plus good benefits including 23 days holiday, supported training opportunities, phone and laptop as well as management opportunities going forward as the company continues to grow which it definitely will. The company pays good bonuses and reviews salaries annually also.

Working alongside the existing IT team, you’ll support requests sent from the client to the company’s helpdesk. You’ll ensure that all incidents are resolved in a timely manner and participate as a Lead Engineer on client accounts. You’ll be able to project manage and implement technical solutions when required.

To be suitable you’ll have a good understanding of the following tech:

• Strong experience of administering and deploying macOS and Apple Devices.
• Strong experience of administering and deploying Apple MDM/RMM solutions including Addigy and Jamf
• Strong experience of administering and deploying Microsoft Office 365, in particular Exchange, Sharepoint & Teams.
• Microsoft Windows 10 onwards, Microsoft Intune, Microsoft Entra, Microsoft Active Directory.
• Good fundamental knowledge of networking and the ability to set up and maintain SME networks including firewalls, wireless and 1.2 switches.
• Good experience of cloud-based storage solutions such as Dropbox, Box, etc., and deploying cloud-based and on-premise backup and recovery solutions.
• Good experience of administering on-premise NAS storage, client meeting room equipment, maintaining Cyber Essentials accreditation, creating and maintaining written IT policies and managing procurement.