Senior IT Engineer

Ashdown Group; Greater London; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

23 days holiday

Training opportunities

Phone and laptop provided

Management opportunities

Bonuses

Job summary

Ashdown Group, on behalf of a growing IT Consultancy, seeks a Senior IT Engineer/Lead Engineer to provide 1st to 3rd line support for client sites, mainly in central London.

You will work on client sites 3+ days weekly, with 2 days remote, and have autonomy to plan schedules while supporting incidents and leading projects.

Qualifications

• Experience administering macOS and Apple devices.
• Experience with MDM/RMM Addigy and Jamf.
• Strong knowledge of Windows 10+ and cloud services.
• Experience with Office 365 Exchange, SharePoint & Teams.
• Networking fundamentals for SME networks incl. firewalls.
• Experience with cloud storage and backup solutions.
• Experience with on-prem NAS/storage and IT policy creation.

Responsibilities

• Provide 1st to 3rd line support on client sites.
• Lead Engineer on client accounts and resolve incidents.
• Plan and implement technical solutions when required.
• Travel to central London client sites as needed.

Skills

macOS administration

Apple MDM

Addigy

Jamf

Office 365

Exchange

SharePoint

Teams

Windows 10+

Intune

Entra

Active Directory

Networking basics

SME networking

Firewalls

Wireless networks

NAS storage

Cloud storage

Backup & recovery

IT policies

Procurement

Tools

Addigy

Jamf

Office 365

Intune

SharePoint

Teams

Entra

Active Directory

Job description

A growing IT Consultancy based in Kent is seeking a Senior IT Engineer/Lead Engineer to provide 1st to 3rd line/Systems Management level support on client sites, based predominantly in central London.

In this role you'll work on client sites 3+ days a week and from home 2 days a week, you'll have full autonomy to plan your own schedule dependent on clients' needs.

The role is paying up to £60,000 DOE plus good benefits including 23 days holiday, supported training opportunities, phone and laptop as well as management opportunities going forward as the company continues to grow which it definitely will. The company pays good bonuses and reviews salaries annually also.

Working alongside the existing IT team, you'll support requests sent from the client to the company's helpdesk. You'll ensure that all incidents are resolved in a timely manner and participate as a Lead Engineer on client accounts. You'll be able to project manage and implement technical solutions when required.

To be suitable you’ll have a good understanding of the following tech:

• Strong experience of administering and deploying macOS and Apple Devices.
• Strong experience of administering and deploying Apple MDM/RMM solutions including Addigy and Jamf
• Strong experience of administering and deploying Microsoft Office 365, in particular Exchange, Sharepoint & Teams.
• Microsoft Windows 10 onwards, Microsoft Intune, Microsoft Entra, Microsoft Active Directory.
• Good fundamental knowledge of networking and the ability to set up and maintain SME networks including firewalls, wireless and 1.2 switches.
• Good experience of cloud-based storage solutions such as Dropbox, Box, etc., and deploying cloud-based and on-premise backup and recovery solutions.
• Good experience of administering on-premise NAS storage, client meeting room equipment, maintaining Cyber Essentials accreditation, creating and maintaining written IT policies and managing procurement.