3rd Line Engineer

SSA Digital Recruitment; Great Houghton; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Healthcare benefits

Training and career development

Staff incentives

Company events

Job summary

SSA Digital Recruitment is seeking an experienced 3rd Line Engineer to join the technical support team in Northampton. The role is hybrid and involves delivering advanced technical support and owning complex infrastructure issues across customer environments.

You will act as a senior escalation point, mentor junior engineers and contribute to the design, installation and maintenance of IT infrastructure, with a focus on Microsoft and VMware technologies.

Qualifications

• Minimum 3 years' experience in a 3rd Line Engineer or senior infrastructure support role.
• Strong experience working with Microsoft Windows Server environments.
• Excellent knowledge of Active Directory and Microsoft technologies.
• Experience supporting Exchange, Remote Desktop Services, IIS and SharePoint.
• Strong networking knowledge, including DNS, DHCP, switches, routers and firewalls.
• Experience with SQL Server, databases, backup solutions and IT security systems.
• Hands-on experience supporting Dell and HP servers and hardware.
• Knowledge of virtualisation technologies, particularly VMware vSphere and Microsoft Hyper-V.
• Experience with SAN storage solutions such as Dell, HP or NetApp would be advantageous.
• Two or more relevant industry certifications, such as Microsoft, Azure, VMware or Cisco.
• Good understanding of IT support operations and working within a busy technical support team.
• Excellent communication, problem-solving and organisational skills.
• A proactive approach with the ability to work independently and support other team members.

Responsibilities

• Provide advanced 3rd Line technical support across a range of customer environments.
• Act as the main escalation point for complex issues from 1st and 2nd Line Support.
• Investigate, diagnose and resolve complex server, network, hardware and software problems.
• Manage customer incidents and service requests, ensuring timely resolution and regular communication.
• Support the design, installation and maintenance of customer IT infrastructure.
• Provide technical guidance, support and training to junior engineers.
• Maintain accurate customer records and technical documentation.
• Provide occasional on-site support at customer locations.
• Ensure systems and equipment are installed and maintained to industry standards.

Skills

Windows Server

Active Directory

Networking

VMware

Hyper-V

Exchange

SharePoint

SQL

3rd line

Infrastructure

Troubleshooting

Tools

Dell servers

HP servers

VMware vSphere

Microsoft Hyper-V

Job description

3rd Line Engineer

Northampton

Salary is 45k to 55k

Hybrid Working

Skills: Windows Server, Active Directory, Networking, VMware, Hyper-V, Exchange, SharePoint, SQL, 3rd line, Infrastructure, Troubleshooting

Our client is looking to recruit an experienced 3rd Line Engineer to join its technical support team.

This is an excellent opportunity for an experienced IT professional to work with a variety of business customers, providing advanced technical support and resolving complex infrastructure issues.

You will act as a senior technical escalation point for 1st and 2nd Line Engineers, taking ownership of more challenging issues, providing technical guidance and ensuring customers receive a high standard of service.

The Role and Responsibilities

• Provide advanced 3rd Line technical support across a range of customer environments.
• Act as the main escalation point for complex issues from 1st and 2nd Line Support.
• Investigate, diagnose and resolve complex server, network, hardware and software problems.
• Manage customer incidents and service requests, ensuring timely resolution and regular communication.
• Support the design, installation and maintenance of customer IT infrastructure.
• Provide technical guidance, support and training to junior engineers.
• Maintain accurate customer records and technical documentation.
• Provide occasional on-site support at customer locations.
• Ensure systems and equipment are installed and maintained to industry standards.

What We're Looking For

• Minimum 3 years' experience in a 3rd Line Engineer or senior infrastructure support role.
• Strong experience working with Microsoft Windows Server environments.
• Excellent knowledge of Active Directory and Microsoft technologies.
• Experience supporting Exchange, Remote Desktop Services, IIS and SharePoint.
• Strong networking knowledge, including DNS, DHCP, switches, routers and firewalls.
• Experience with SQL Server, databases, backup solutions and IT security systems.
• Hands-on experience supporting Dell and HP servers and hardware.
• Knowledge of virtualisation technologies, particularly VMware vSphere and Microsoft Hyper-V.
• Experience with SAN storage solutions such as Dell, HP or NetApp would be advantageous.
• Two or more relevant industry certifications, such as Microsoft, Azure, VMware or Cisco.
• Good understanding of IT support operations and working within a busy technical support team.
• Excellent communication, problem-solving and organisational skills.
• A proactive approach with the ability to work independently and support other team members.

The role offers hybrid working, Benefits include 25–30 days annual leave plus bank holidays, healthcare and medical benefits, access to training, mentoring and career development opportunities, You will also benefit from a supportive working environment, company social events and a range of staff incentives.