Senior 3rd Line IT Engineer – Onsite, Winchester

Spectrum IT Recruitment; Winchester; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Pension

Occasional travel

Job summary

Spectrum IT Recruitment is seeking a senior IT Support Engineer for a fully onsite position in Winchester. You will take ownership of complex IT incidents, acting as the senior technical point across Microsoft technologies, servers, networking, security and cloud services.

The role involves investigating root causes, resolving challenging problems, and contributing to infrastructure maintenance and the introduction of new technologies.

Qualifications

• Requires senior IT support experience with ownership of complex incidents.
• Hands-on technical role across servers, networking and cloud services.
• Experience with Microsoft 365, Active Directory and security best practices.

Responsibilities

• Provide 3rd line technical support, resolving complex incidents across the business.
• Troubleshoot hardware, software, networking and connectivity issues.
• Maintain and support Microsoft 365, AD, Entra ID and Exchange.
• Manage user accounts, permissions, mail and group policies in a hybrid MS environment.
• Support physical and virtual servers, storage, networking and cloud services.
• Work with Hyper-V, QNAP, NAKIVO and Wasabi.
• Maintain VOIP via 3CX and MDM via Knox MDM.
• Handle system updates, patches, backups and deployments.
• Monitor network and system security incl. firewalls/AV/EDR.
• Investigate security alerts and incidents.
• Maintain IT asset inventories and documentation.
• Identify improvements to infrastructure reliability and performance.

Skills

3rd line support

problem ownership

complex issue diagnosis

Microsoft technologies

Tools

Microsoft 365

Active Directory

Entra ID

Exchange

Hyper-V

QNAP

NAKIVO

Wasabi

3CX

Knox MDM

Job description

Spectrum IT Recruitment is seeking a senior IT Support Engineer for a fully onsite position in Winchester. You will take ownership of complex IT incidents, acting as the senior technical point across Microsoft technologies, servers, networking, security and cloud services.

The role involves investigating root causes, resolving challenging problems, and contributing to infrastructure maintenance and the introduction of new technologies.