Senior 2nd-Line IT Support Engineer

Armstrong Knight; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services company based in Liverpool is seeking a candidate for 1st/2nd Line technical support. The role involves providing support through various channels, resolving cases remotely or on-site. Experience in a dynamic Managed Services Environment and the ability to work flexible hours are essential. Ideal candidates will have strong technical skills across various platforms and good customer service abilities.

Qualifications

• Experience in a dynamic Managed Services Environment.
• Experience dealing with external customers delivering to SLAs.
• Must be flexible and able to work outside of business hours.

Responsibilities

• Provide 1st/2nd Line technical support via ticketing system, email, and telephone.
• Resolve cases remotely or on customer sites in line with target resolve times.
• Manage own time effectively and ensure high-standard customer communication.

Skills

Windows Server (2012 - 2019)

Virtualisation (HyperV and VMWare)

Office 365 Administration

Exchange Server

MS Remote Desktop Services

TCP/IP networking

Antivirus (Sophos or similar)

Windows 7-10 client support

Customer Service

Job description

A technology services company based in Liverpool is seeking a candidate for 1st/2nd Line technical support. The role involves providing support through various channels, resolving cases remotely or on-site. Experience in a dynamic Managed Services Environment and the ability to work flexible hours are essential. Ideal candidates will have strong technical skills across various platforms and good customer service abilities.