Senior 2nd-Line IT & Infrastructure Engineer

CMD Recruitment; Melksham; On-site; GBP 41,000 - 50,000; Full time

Job summary

CMD Recruitment is hiring a 2nd Line Helpdesk and Infrastructure Support in Melksham. The role is full-time and involves hands-on IT support across on-premises and cloud environments, including Microsoft 365, Active Directory, servers, virtualization, networking, and endpoint management.

The ideal candidate will have 2nd-line MSP experience, strong infrastructure knowledge, and a valid UK driving licence. Candidates will support security, system improvements and participate in IT projects while

Qualifications

• Experience in 2nd-line IT support or technical service desk within MSP environments.
• Strong understanding of IT infrastructure and security fundamentals.
• Ability to prioritise workloads in a fast-paced environment.
• Full, valid UK driving licence.

Responsibilities

• Provide 2nd-line IT support and handle incidents within SLAs.
• Administer Microsoft 365 and manage Active Directory.
• Maintain Windows servers and Hyper-V environments; support Linux where needed.
• Assist with network troubleshooting and infrastructure security.
• Contribute to patch management and ongoing IT process improvements.

Skills

2nd-line IT support

Infrastructure administration

Microsoft 365

Active Directory

Windows servers

Hyper-V

Linux

Networking

Patch management

IT security

Incident management

SLA management

QMS liaison

Tools

Microsoft 365

Active Directory

Hyper-V

Linux

Job description

CMD Recruitment is hiring a 2nd Line Helpdesk and Infrastructure Support in Melksham. The role is full-time and involves hands-on IT support across on-premises and cloud environments, including Microsoft 365, Active Directory, servers, virtualization, networking, and endpoint management.

The ideal candidate will have 2nd-line MSP experience, strong infrastructure knowledge, and a valid UK driving licence. Candidates will support security, system improvements and participate in IT projects while