2Nd Line Helpdesk And Infrastructure Support

CMD Recruitment; Melksham; On-site; GBP 41,000 - 50,000; Full time

Job summary

CMD Recruitment is hiring a 2nd Line Helpdesk and Infrastructure Support in Melksham. The role is full-time and involves hands-on IT support across on-premises and cloud environments, including Microsoft 365, Active Directory, servers, virtualization, networking, and endpoint management.

The ideal candidate will have 2nd-line MSP experience, strong infrastructure knowledge, and a valid UK driving licence. Candidates will support security, system improvements and participate in IT projects while

Qualifications

• Experience in 2nd-line IT support or technical service desk within MSP environments.
• Strong understanding of IT infrastructure and security fundamentals.
• Ability to prioritise workloads in a fast-paced environment.
• Full, valid UK driving licence.

Responsibilities

• Provide 2nd-line IT support and handle incidents within SLAs.
• Administer Microsoft 365 and manage Active Directory.
• Maintain Windows servers and Hyper-V environments; support Linux where needed.
• Assist with network troubleshooting and infrastructure security.
• Contribute to patch management and ongoing IT process improvements.

Skills

2nd-line IT support

Infrastructure administration

Microsoft 365

Active Directory

Windows servers

Hyper-V

Linux

Networking

Patch management

IT security

Incident management

SLA management

QMS liaison

Tools

Microsoft 365

Active Directory

Hyper-V

Linux

Job description

2nd Line Helpdesk and Infrastructure Support

Melksham

Full-time, Permanent

£45,000 per annum

Do you have experience in 2nd-line IT support with a strong understanding of IT infrastructure? Would you like to work in a varied, hands-on role supporting users, troubleshooting technical issues and maintaining core IT systems? If the answer is YES, this could be the role for you.

This is an excellent opportunity for an experienced IT professional to join a team in a varied role combining 2nd-line service desk support with infrastructure administration. You will take ownership of incidents and service requests while ensuring users receive an efficient and reliable IT support service.

Working across on-premises infrastructure and cloud-based services, you will support Microsoft 365, Active Directory, servers, virtualisation, networking and endpoint management. You will also contribute to infrastructure maintenance, IT security, system improvements and wider technical projects, assisting with 3rd-line infrastructure issues.

Main Duties

• Providing 2nd-line IT support
• Logging, managing and resolving incidents and service requests within agreed SLAs
• Administering Microsoft 365
• Managing Active Directory
• Maintaining and troubleshooting Windows servers, Hyper‑V environments and Linux
• Supporting web servers
• Assisting with network troubleshooting, connectivity and infrastructure security
• Patch management
• Identifying recurring issues and recommending improvements to IT systems and support processes

Skills and Experience

• Previous experience in a 2nd-line IT support or technical service desk role within a Managed Service Provider environment
• Previous experience with Infrastructure support
• Understanding of networking, IT security, web servers and patch management
• Excellent verbal and written communication skills
• Ability to prioritise workloads and work effectively in a fast‑paced environment
• A proactive approach to resolving technical issues and improving IT processes
• A full, valid UK driving licence

Security Requirements

The successful candidate must be able to pass BPSS and DBS checks and be eligible to obtain SC security clearance.

Hours

Monday to Friday 37.5 hours per week 9.00am - 5.30pm