Senior 2nd Line IT Engineer | MSP Experience

Manpower UK Ltd; Gildersome; On-site; GBP 28,000 - 34,000; Full time

Job summary

A technology support firm is seeking a Senior Helpdesk Advisor for their 2nd line support team based in Morley. The role is full-time and permanent, offering a salary up to £34,000. Responsibilities include providing escalated support for Windows, Office 365, and networking issues. Candidates should have a minimum of 4 years management experience, strong technical skills in Microsoft 365, and excellent communication abilities. This position promotes career development within a supportive team environment.

Benefits

Opportunities for training and career development

Collaborative team environment

Qualifications

• 4+ years of experience in a management role.
• Strong knowledge of Microsoft Office 365 suite and services.
• Proficient in networking concepts such as VLANs, routing, and switching.

Responsibilities

• Provide 2nd line support for Windows and Office 365 systems.
• Troubleshoot network issues and support remote access tools.
• Log time accurately on support tickets.

Skills

Microsoft Office 365

Communication skills

Time management

Troubleshooting

Networking knowledge

Job description

A technology support firm is seeking a Senior Helpdesk Advisor for their 2nd line support team based in Morley. The role is full-time and permanent, offering a salary up to £34,000. Responsibilities include providing escalated support for Windows, Office 365, and networking issues. Candidates should have a minimum of 4 years management experience, strong technical skills in Microsoft 365, and excellent communication abilities. This position promotes career development within a supportive team environment.