Senior 2nd/3rd Line Software Support Engineer

System Recruitment Limited; Leicester; On-site; GBP 32,000 - 46,000; Full time

Job summary

System Recruitment Limited, based in the UK, is seeking a capable 2nd/3rd Line Software Support Officer to join the Leicester HQ. This role focuses on delivering high-level technical support to UK, Europe and worldwide clients, while creating and maintaining support documentation and training users.

You will work across software troubleshooting, databases (Postgres, MSSQL), and development-related tasks (PHP, C, Java, React).

Qualifications

• Extensive software support experience, possibly from an MSP background.
• Minimum of 5 years in a similar role.
• Solid understanding of databases (Postgres, MSSQL).
• Exposure to software testing is advantageous.
• Software development knowledge: PHP, C, Java, React.
• General knowledge of common network protocols.

Responsibilities

• Provide third line technical response support to UK, Europe, and the rest of the world.
• Deliver second-line support to the Customer Service Desk, field engineers, and client engineers.
• Develop and maintain technical support documentation.
• Provide networking and software setup support to field engineers.
• Attend sites for technical assistance when required.
• Configure devices prior to despatch to engineers/customers.
• Undertake remote setup work for new clients.
• Provide on-site training as required.
• Conduct remote training sessions and webinars.

Skills

Software Support

MSP experience

5+ years experience

Postgres

MSSQL

Software Testing

PHP

C

Java

React

Network protocols

Ticketing software

Communication skills

Customer service ethos

Multitasking

Listening skills

Pressure handling

Tools

Ticketing software

Job description

System Recruitment Limited, based in the UK, is seeking a capable 2nd/3rd Line Software Support Officer to join the Leicester HQ. This role focuses on delivering high-level technical support to UK, Europe and worldwide clients, while creating and maintaining support documentation and training users.

You will work across software troubleshooting, databases (Postgres, MSSQL), and development-related tasks (PHP, C, Java, React).