Senior Application Support Engineer: Lead & Automate

Link Financial Outsourcing Limited; Cardiff; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Brand new office near central station

Great facilities: coffee, drinks, and–

Fast internet

Job summary

Link Financial Outsourcing Limited in Cardiff, UK, is seeking a Senior Application Support Engineer to join our Engineering team. You will provide 2nd/3rd line support, own triage and root-cause analysis, and mentor junior staff while delivering and supporting our financial software for LDMS partners and clients.

You will also write scripts to automate tasks, document resolutions, and champion best practices within a fast-paced agile environment.

Qualifications

• Minimum of 3 years’ experience in an application support or software support role.
• Working knowledge of Web/PC environments.
• Working knowledge of issue management systems (we use Jira).
• Working knowledge of version management tools (we use Bitbucket).
• Must understand SQL (any flavour), including: Select, Insert, Update, Delete statements; Understanding and executing system procedures; Construction of ad hoc queries using SQL; Fixing data issues by writing SQL statements; Writing and optimising complex, multi-table SQL queries; Debugging and troubleshooting PL/SQL functions and stored procedures; and Interrogating database functions and procedures to identify root cause.
• Experience with a scripting language, (our preference is Powershell), used to automate common support tasks and fixes
• Proven experience investigating, diagnosing and resolving complex technical issues
• Experience mentoring or coaching less experienced colleagues, with strong written documentation skills

Responsibilities

• To be the first point of contact within the Engineering function for the Service Delivery team
• Owning the triage and root-cause analysis of complex or escalated issues, validating incident details and information provided by junior team members
• Responding to second line support requests from our Service Desk
• Utilising the issue management system to track all user interactions and issue resolutions
• Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
• Working within a fast-paced agile development team
• Mentoring and coaching junior Application Support Engineers, sharing knowledge and best practice
• Documenting issues, root causes and resolutions in the team knowledge base
• Writing and maintaining scripts to automate repetitive support tasks and issue resolution
• Championing and embedding best practice across the support function

Skills

SQL

Powershell

Jira

Bitbucket

Root cause analysis

Mentoring

Customer support

Tools

Web/PC environments

Job description

Link Financial Outsourcing Limited in Cardiff, UK, is seeking a Senior Application Support Engineer to join our Engineering team. You will provide 2nd/3rd line support, own triage and root-cause analysis, and mentor junior staff while delivering and supporting our financial software for LDMS partners and clients.

You will also write scripts to automate tasks, document resolutions, and champion best practices within a fast-paced agile environment.