SEND Services Admin | Hybrid Working & Records Coordinator

Caritas Recruitment Limited; Warfield; Hybrid; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Competitive hourly rate

Job summary

Bracknell Forest Borough Council is seeking an Assistant SEND Officer to support statutory SEND services. The role focuses on administrative coordination, data recording, liaising with families and professionals, and processing confidential information.

The successful candidate will manage diaries, draft letters, coordinate SEND panels, and maintain records using Capita ONE, MRI ONE, and SharePoint. Hybrid working (2 days in the office, 3 days at home) is offered.

Qualifications

• Recent admin experience in SEND service or similar education/health/social care setting.
• Experience maintaining databases, spreadsheets, reporting, and information management systems.
• Experience handling telephone enquiries and communicating with families and professionals.
• Experience coordinating diaries and meetings and managing shared mailboxes.

Responsibilities

• Provide high-quality administrative and coordination support across SEND Statutory Services.
• Liaise with parents/carers, schools, educational settings, health professionals, and partner agencies.
• Draft and issue professional correspondence, including panel outcome letters and consultation requests.
• Maintain accurate records on Capita ONE/MRI ONE, SharePoint, and other internal systems.
• Organise and support SEND panels, meetings, workshops, and events.
• Produce accurate minutes, action notes, and meeting documentation.
• Manage shared team inboxes and respond to enquiries efficiently.
• Support responses to FOI and SARs.
• Assist with diary management and wider business support activities across the SEND Service.

Skills

Admin support

Stakeholder liaison

Record keeping

Drafting documents

Panel support

Tools

MRI ONE

Capita ONE

SharePoint

Job description

Bracknell Forest Borough Council is seeking an Assistant SEND Officer to support statutory SEND services. The role focuses on administrative coordination, data recording, liaising with families and professionals, and processing confidential information.

The successful candidate will manage diaries, draft letters, coordinate SEND panels, and maintain records using Capita ONE, MRI ONE, and SharePoint. Hybrid working (2 days in the office, 3 days at home) is offered.