Assistant SEND Officer - Bracknell Forest Borough Council

Caritas Recruitment Limited; Warfield; Hybrid; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Competitive hourly rate

Job summary

Bracknell Forest Borough Council is seeking an Assistant SEND Officer to support statutory SEND services. The role focuses on administrative coordination, data recording, liaising with families and professionals, and processing confidential information.

The successful candidate will manage diaries, draft letters, coordinate SEND panels, and maintain records using Capita ONE, MRI ONE, and SharePoint. Hybrid working (2 days in the office, 3 days at home) is offered.

Qualifications

• Recent admin experience in SEND service or similar education/health/social care setting.
• Experience maintaining databases, spreadsheets, reporting, and information management systems.
• Experience handling telephone enquiries and communicating with families and professionals.
• Experience coordinating diaries and meetings and managing shared mailboxes.

Responsibilities

• Provide high-quality administrative and coordination support across SEND Statutory Services.
• Liaise with parents/carers, schools, educational settings, health professionals, and partner agencies.
• Draft and issue professional correspondence, including panel outcome letters and consultation requests.
• Maintain accurate records on Capita ONE/MRI ONE, SharePoint, and other internal systems.
• Organise and support SEND panels, meetings, workshops, and events.
• Produce accurate minutes, action notes, and meeting documentation.
• Manage shared team inboxes and respond to enquiries efficiently.
• Support responses to FOI and SARs.
• Assist with diary management and wider business support activities across the SEND Service.

Skills

Admin support

Stakeholder liaison

Record keeping

Drafting documents

Panel support

Tools

MRI ONE

Capita ONE

SharePoint

Job description

Assistant SEND Officer (Social Care & Health) - SEND Services

Bracknell Forest Borough Council, Time Square, RG12 1JD
£18.90 per hour Umbrella
Full Time
Hybrid Working - 2 Days Office / 3 Days Home

Caritas Recruitment is working with Bracknell Forest Borough Council to recruit an experienced Assistant SEND Officer to support the delivery of statutory SEND services.

This is an excellent opportunity for a highly organised administrator with experience within a SEND, education, health, or social care environment. You will play a key role in supporting the SEND Team, coordinating processes, maintaining accurate records, liaising with stakeholders, and ensuring statutory timescales are met.

Key Responsibilities

• Provide high-quality administrative and coordination support across SEND Statutory Services.
• Liaise with parents/carers, schools, educational settings, health professionals, and partner agencies.
• Draft and issue professional correspondence, including panel outcome letters and consultation requests.
• Maintain accurate records on Capita ONE/MRI ONE, SharePoint, and other internal systems.
• Organise and support SEND panels, meetings, workshops, and events.
• Produce accurate minutes, action notes, and meeting documentation.
• Manage shared team inboxes and respond to enquiries efficiently.
• Support responses to Freedom of Information (FOI) and Subject Access Requests (SARs).
• Assist with diary management and wider business support activities across the SEND Service.

Essential Requirements

• Recent experience providing administrative support within a busy SEND service or similar education, health, or social care setting.
• Experience maintaining databases, spreadsheets, reporting, and information management systems.
• Experience managing telephone enquiries and communicating sensitively with families and professionals.
• Experience managing shared mailboxes and coordinating diaries and meetings.
• Experience organising SEND panels and producing accurate minutes and action logs.
• Working knowledge of MRI ONE, Capita ONE, SharePoint, or similar case management systems.
• Experience issuing and tracking SEND consultations.
• Excellent organisational skills with the ability to manage competing priorities in a fast-paced environment.

Desirable Requirements

• Experience supporting a Preparing for Adulthood (PfA) service.
• Previous experience in a Business Support Officer (BSO) or Administrative Support Officer (ASO) role within SEND services.

Please note that only candidates with relevant SEND administrative experience will be considered.

Caritas Recruitment is acting as an Employment Business in relation to this vacancy.