SEND & Inclusion: Hybrid Business Support Officer

Calderdale Metropolitan Borough Council; Halifax; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Annual leave entitlement

LGPS

Learning & development

Wellbeing support

Work-life balance

Job summary

Calderdale Council is seeking a proactive Business Support Officer to provide efficient administrative support across the SEND & Inclusion Service. You will assist with statutory processes, maintain records, and support casework and panel administration while coordinating meetings and producing required documentation.

The role emphasizes safeguarding awareness, strong IT skills, and the ability to work both independently and as part of a team within a hybrid working setting.

Qualifications

• GCSE English and Maths at grade C/4 or equivalent.
• Experience maintaining accurate records and data systems.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to meet statutory deadlines.
• Excellent attention to detail.
• Experience in fast-paced, customer-focused environment.
• Ability to build relationships with partners and professionals.
• Experience working independently and as part of a team.
• Good IT skills including Microsoft Office.

Responsibilities

• Provide administrative and business support across the SEND & Inclusion Service.
• Manage telephone enquiries, correspondence and shared mailboxes.
• Maintain accurate records and GDPR/compliance data.
• Support Education, Health and Care Needs Assessments and Annual Reviews.
• Monitor service timescales and statutory deadlines.
• Coordinate meetings, consultations and minutes.
• Produce reports and documents using MS Office and specialist systems.
• Collaborate with schools, families and partner agencies.

Skills

English & Maths GCSE

Data management

Communication skills

Organization

Attention to detail

Customer service

Teamwork & independence

IT skills (MS Office)

Safeguarding awareness

Education

English & Maths GCSE

Level 3 Business Administration (Desirable)

Tools

Microsoft Office

Job description

Calderdale Council is seeking a proactive Business Support Officer to provide efficient administrative support across the SEND & Inclusion Service. You will assist with statutory processes, maintain records, and support casework and panel administration while coordinating meetings and producing required documentation.

The role emphasizes safeguarding awareness, strong IT skills, and the ability to work both independently and as part of a team within a hybrid working setting.