SEND Compliance & Customer Lead - Hybrid & Flexible

Cheshire East Council; Macclesfield; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Enhanced annual leave

Hybrid/remote working

Job summary

Cheshire East Partnership seeks a SEND Customer and Compliance Manager in Macclesfield to lead SEND provision, ensure compliance with the SEND Code of Practice, and drive improvements across services for children and families.

You will oversee quality assurance, performance metrics, and stakeholder engagement, coordinating teams and implementing policy changes within set timeframes within a large council.

Qualifications

• Educated to degree level or equivalent in a related professional field.
• Evidence of, and commitment to, continuous professional development
• Successful experience in/with early years, school, college, Local Authority, health, independent setting in relation to children and young people with special educational needs and disability
• Evidence of working with children with SEND
• Successful experience of collaborative and partnership working
• Effective working with families or young people
• Effective multi agency working
• Reviewing monitoring and evaluating performance against agreed targets
• Specific specialist in field of special educational needs- for example, understanding of Schools Graduated responses, Quality First teaching and plan do review cycle
• Knowledge of current legislation around SEND and national developments

Responsibilities

• Contribute to the effective strategic planning and evaluation in the service area
• Be responsible for the co-ordination and implementation of project plans relating to the specific operational area
• Identify service and resource needs through effective management information, planning systems and communication with colleagues, schools, other Council departments and relevant agencies and partners
• Identify changes in national policy and legislation, advise senior managers of the implications of these changes and ensure that service delivery is responsive to them, within specified timeframes
• Lead and manage the development and implementation of all aspects of service delivery within the designated areas of responsibility as defined by the Head of SEND & Inclusion
• Supervise, oversee and co-ordinate the SEND tribunal Officer, SEND Customer Services and Complaints Officer, Business Support and other officers within the direct management structure and ensure consistency within the locality areas in order to deliver the service efficiently and effectively
• Deliver training across the work force in respect of identification, assessment and provision for children and young people with special educational needs and disabilities 0-25
• Play a key role in the development of effective quality assurance processes within People Directorate and Cheshire East Council and ensure that agreed policies and procedures are adhered to
• Manage the maintenance of specialist databases and local offer webpages in order to facilitate the extraction and analysis of data ensuring that systems inform place planning targets.
• Manage the collation, analysis and reporting of management information (MI) relevant to service area, using intelligence gathered to inform decision making and presenting findings, reports, MI and analytics to the appropriate forum.
• Maintain effective working relation with key stakeholders and external partners which support the achievement of objectives and the promotion of the Council’s interests
• Ensure that resources are optimised and controlled effectively by the implementation and monitoring of robust service and financial planning processes

Skills

Project management

Stakeholder engagement

Quality assurance

Data analysis

Policy awareness

Education

Bachelor's degree or equivalent in a related field

Tools

Management Information Systems

Job description

Cheshire East Partnership seeks a SEND Customer and Compliance Manager in Macclesfield to lead SEND provision, ensure compliance with the SEND Code of Practice, and drive improvements across services for children and families.

You will oversee quality assurance, performance metrics, and stakeholder engagement, coordinating teams and implementing policy changes within set timeframes within a large council.