SEND Complaints & Redaction Coordinator (Hybrid)

Knowsley Metropolitan Borough Council; Knowsley; Hybrid; GBP 41.000 - 43.000; Vollzeit

Zusammenfassung

Knowsley Council's SEND and Inclusion Service seeks a highly organised, customer-focused professional to coordinate SEND complaints, FOI requests, and information disclosures, ensuring fair and timely outcomes for children, young people and families.

You’ll collaborate with senior leaders, schools and partners, managing sensitive matters with professionalism and empathy, driving continuous improvement and learning within the team.

Qualifikationen

• Organised and customer-focused with attention to detail.
• Experience handling complaints or information requests is desirable.
• Strong communication skills and empathy when dealing with sensitive issues.

Aufgaben

• Manage SEND complaints, Freedom of Information requests, Subject Access Requests and information disclosures.
• Coordinate responses to complex cases, ensuring timely and high-quality service.
• Support service improvement and share learning with senior leaders and partners.

Jobbeschreibung

Knowsley Council's SEND and Inclusion Service seeks a highly organised, customer-focused professional to coordinate SEND complaints, FOI requests, and information disclosures, ensuring fair and timely outcomes for children, young people and families.

You’ll collaborate with senior leaders, schools and partners, managing sensitive matters with professionalism and empathy, driving continuous improvement and learning within the team.