SEND Customer and Compliance Manager

Community Care Live; Macclesfield; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Flexible and hybrid working

Generous annual leave

Local Government Pension Scheme

Ongoing learning and development

Supportive and collaborative working

Job summary

Cheshire East Council is seeking an experienced SEND Customer and Compliance Manager to lead the delivery of high-quality, customer-focused services and ensure statutory SEND compliance. You will oversee performance, quality assurance and drive continuous improvement across the SEND service, working with schools, health partners and families.

Join us on an ambitious improvement journey, offering flexible hybrid working, generous annual leave and a supportive, collaborative environment to shape

Qualifications

• Significant experience in SEND, education, local government or related services.
• Strong knowledge of SEND legislation, statutory processes and compliance requirements.
• Experience of leading teams and driving service improvement.
• Excellent communication and stakeholder engagement skills.
• The ability to analyse performance data and translate findings into action.
• A commitment to delivering exceptional customer service and improving outcomes for families.
• Strong organisational and problem-solving skills in a complex operational environment.

Responsibilities

• Lead the delivery of high-quality customer-focused SEND services.
• Oversee compliance with SEND legislation and statutory duties.
• Support continuous improvement across the SEND service.
• Manage operational performance and oversee quality assurance processes.
• Collaborate with schools, health partners, social care teams and families.
• Shape services that put children, young people and families at the centre.

Skills

SEND experience

Leadership

Stakeholder engagement

Data analysis

Customer service

Problem solving

Job description

Are you passionate about improving services for children and young people with Special Educational Needs and Disabilities (SEND)? Do you have the leadership skills to drive service improvement, champion customer experience and ensure statutory compliance within a fast-paced environment?

We're looking for an experienced and motivated SEND Customer and Compliance Manager to join our ambitious SEND team at Cheshire East Council. This is a pivotal role where you'll lead the delivery of high-quality customer-focused services, oversee compliance with SEND legislation and support continuous improvement across the service.

About the role

As SEND Customer and Compliance Manager, you will play a key leadership role in ensuring the service delivers excellent outcomes for children, young people and families. You will manage operational performance, oversee quality assurance processes and ensure statutory duties are met consistently and effectively.

Working closely with schools, health partners, social care teams and families, you'll use insight, data and feedback to identify opportunities for improvement, strengthen processes and support the delivery of a responsive and effective SEND service.

You'll also contribute to the ongoing transformation of SEND provision across Cheshire East, helping to shape services that put children, young people and families at the centre of everything we do.

What we're looking for

We are seeking an individual who can demonstrate:

• Significant experience in SEND, education, local government or related services
• Strong knowledge of SEND legislation, statutory processes and compliance requirements
• Experience of leading teams and driving service improvement
• Excellent communication and stakeholder engagement skills
• The ability to analyse performance data and translate findings into action
• A commitment to delivering exceptional customer service and improving outcomes for families
• Strong organisational and problem-solving skills in a complex operational environment

Why join Cheshire East?

This is an exciting opportunity to be part of a council on an ambitious improvement journey, working alongside committed colleagues and partners to make a real difference to children and families.

We offer:

• Flexible and hybrid working arrangements
• Generous annual leave entitlement
• Local Government Pension Scheme
• Ongoing learning and development opportunities
• A supportive and collaborative working environment
• The opportunity to influence and shape the future of SEND services across Cheshire East

If you're a strategic leader with a passion for quality, compliance and improving the experience of children, young people and families, we'd love to hear from you.