SEND Customer & Compliance Lead (Hybrid) — Drive Impact

Community Care Live; Macclesfield; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Flexible and hybrid working

Generous annual leave

Local Government Pension Scheme

Ongoing learning and development

Supportive and collaborative working

Job summary

Cheshire East Council is seeking an experienced SEND Customer and Compliance Manager to lead the delivery of high-quality, customer-focused services and ensure statutory SEND compliance. You will oversee performance, quality assurance and drive continuous improvement across the SEND service, working with schools, health partners and families.

Join us on an ambitious improvement journey, offering flexible hybrid working, generous annual leave and a supportive, collaborative environment to shape

Qualifications

• Significant experience in SEND, education, local government or related services.
• Strong knowledge of SEND legislation, statutory processes and compliance requirements.
• Experience of leading teams and driving service improvement.
• Excellent communication and stakeholder engagement skills.
• The ability to analyse performance data and translate findings into action.
• A commitment to delivering exceptional customer service and improving outcomes for families.
• Strong organisational and problem-solving skills in a complex operational environment.

Responsibilities

• Lead the delivery of high-quality customer-focused SEND services.
• Oversee compliance with SEND legislation and statutory duties.
• Support continuous improvement across the SEND service.
• Manage operational performance and oversee quality assurance processes.
• Collaborate with schools, health partners, social care teams and families.
• Shape services that put children, young people and families at the centre.

Skills

SEND experience

Leadership

Stakeholder engagement

Data analysis

Customer service

Problem solving

Job description

Cheshire East Council is seeking an experienced SEND Customer and Compliance Manager to lead the delivery of high-quality, customer-focused services and ensure statutory SEND compliance. You will oversee performance, quality assurance and drive continuous improvement across the SEND service, working with schools, health partners and families.

Join us on an ambitious improvement journey, offering flexible hybrid working, generous annual leave and a supportive, collaborative environment to shape