Senior SEND Service & Compliance Lead

Carrington Blake Recruitment; Macclesfield; Hybrid; GBP 49,000 - 65,000; Full time

Job summary

Cheshire East Council is seeking an experienced Customer and Compliance Manager to lead the SEND service from Macclesfield Town Hall. The role focuses on statutory compliance, performance and quality assurance, ensuring EHCPs are completed within the 20-week timeframe and coordinating tribunals, customer services, complaints and business support.

The post requires strong SEND expertise, management experience within a Local Authority, and the ability to work with schools, health professionals and

Qualifications

• Experience managing a Local Authority SEND service.
• Strong understanding of EHCP processes and SEND Code of Practice.
• Experience leading teams and overseeing service performance.
• Knowledge of SEND tribunals, complaints and statutory compliance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee SEND service delivery, ensuring statutory requirements and deadlines are met.
• Monitor EHCP processes and ensure compliance with the 20-week statutory timeframe.
• Lead SEND customer service, tribunals, complaints and business support teams.
• Develop and implement quality assurance processes and service improvements.
• Analyse performance data, monitor caseloads and produce management reports.
• Build effective relationships with schools, families and external partners.
• Ensure resources, budgets and staffing are managed effectively.

Skills

Leadership

Stakeholder management

Data analysis

Communication

Job description

Cheshire East Council is seeking an experienced Customer and Compliance Manager to lead the SEND service from Macclesfield Town Hall. The role focuses on statutory compliance, performance and quality assurance, ensuring EHCPs are completed within the 20-week timeframe and coordinating tribunals, customer services, complaints and business support.

The post requires strong SEND expertise, management experience within a Local Authority, and the ability to work with schools, health professionals and