Hybrid SEND Operations Manager - EHCP & Team Lead

Essex County Council; Chelmsford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Essex County Council is seeking a SEND Operations Partner to lead a quadrant of SEND Operations Co-ordinators and Assistants. You will drive induction, training, and workload allocation while ensuring compliance with the SEND Code of Practice 2015 and relevant Essex guidelines.

The role involves delivering EHCP assessment and review processes and securing appropriate educational provision within agreed geographic areas.

Qualifications

• Educated to RQF level 4 (Diploma) or equivalent by experience.
• Evidence of continuing professional development with good knowledge in relevant professional area.
• Evidence of excellent leadership and behavioural skills, with management experience.
• Effective time management and prioritisation skills with the confidence to work autonomously and adapt quickly and effectively to changing circumstances/situations.
• Excellent verbal and written communication skills with the ability to build strong working relationships.

Responsibilities

• Lead a team of SEND Operations Co-ordinators and Assistants within a quadrant, co-ordinating induction, training and development programmes and the allocation of work.
• Work with the SEND Operations Lead to develop best practice and provide quality assurance of Education, Health and Care plans (EHCP).
• Deliver the assessment and review process for children and young people with SEND for a dedicated caseload within a quadrant.
• Ensure the team secures appropriate educational provision for all Essex CYP with an EHCP within an agreed geographical area.
• Collaborate with partners in Health and Social Care to support the EHCP process and direct individual work for complex cases.
• Manage queries and complaints, progressing complex situations and mediation as needed.
• Prepare and present casework for decision-making panels and contribute to papers for complaints, tribunal cases and inquiries.

Education

RQF level 4 Diploma or equivalent

Job description

Essex County Council is seeking a SEND Operations Partner to lead a quadrant of SEND Operations Co-ordinators and Assistants. You will drive induction, training, and workload allocation while ensuring compliance with the SEND Code of Practice 2015 and relevant Essex guidelines.

The role involves delivering EHCP assessment and review processes and securing appropriate educational provision within agreed geographic areas.