SEND Customer Experience & Compliance Lead (Hybrid)

Cheshire East Partnership; England; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Local Government Pension Scheme

Learning and development opportunities

Supportive collaborative environment

Job summary

Cheshire East Council is seeking an experienced SEND Customer and Compliance Manager to lead and transform services for children, young people and families. You will drive compliance with SEND legislation, oversee performance and quality assurance, and work closely with schools, health partners and social care to deliver a responsive service.

You will use insights and data to identify improvements, shape SEND provision and support continuous transformation across Cheshire East to place families

Qualifications

• Significant experience in SEND, education, local government or related services.
• Strong knowledge of SEND legislation, statutory processes and compliance requirements.
• Experience leading teams and driving service improvement.
• Excellent communication and stakeholder engagement skills.
• Ability to analyse performance data and translate findings into action.
• Commitment to delivering exceptional customer service and improving outcomes for families.

Responsibilities

• Lead delivery of high-quality, customer-focused SEND services.
• Oversee compliance with SEND legislation and statutory duties.
• Manage operational performance and quality assurance processes.
• Collaborate with schools, health partners and social care teams.
• Use data and feedback to identify opportunities for improvement and shape services.

Skills

SEND experience

SEND legislation

Team leadership

Stakeholder engagement

Data analysis

Customer service improvement

Organisational skills

Job description

Cheshire East Council is seeking an experienced SEND Customer and Compliance Manager to lead and transform services for children, young people and families. You will drive compliance with SEND legislation, oversee performance and quality assurance, and work closely with schools, health partners and social care to deliver a responsive service.

You will use insights and data to identify improvements, shape SEND provision and support continuous transformation across Cheshire East to place families