Self-Employed Resolution Field Agent — Flexible Hours

Marston Holdings; Sheffield; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Full training and support

UK-wide opportunities

Flexible working pattern

Job summary

Engage Services, part of the Marston Holdings group, is recruiting a self-employed field agent in the UK. The role involves visiting residential and commercial properties to resolve utility accounts, reconnect services, and assist customers facing financial difficulties. A driving licence and access to a vehicle are essential.

You will work flexible weekdays and potentially Saturdays, with a guaranteed daily rate and full training provided. Opportunities to progress across roles are available.

Qualifications

• Full UK driving licence required.
• Access to own vehicle with business insurance preferred.
• DBS check clean.
• Healthy credit history; CCJs considered if repayment arrangements exist.
• Strong organisational, negotiation, and case-management abilities.
• Ability to work independently while following company policies.

Responsibilities

• Carry out field visits to residential and commercial properties for clients.
• Resolve customer accounts and reconnect services where applicable.
• Support customers experiencing financial difficulty and connect them with available help.
• Collect accurate utility meter readings where required.
• Communicate professionally with customers and clients to manage disputes.

Skills

Negotiation skills

Organisational skills

Communication

Self-motivation

Case management

Job description

Engage Services, part of the Marston Holdings group, is recruiting a self-employed field agent in the UK. The role involves visiting residential and commercial properties to resolve utility accounts, reconnect services, and assist customers facing financial difficulties. A driving licence and access to a vehicle are essential.

You will work flexible weekdays and potentially Saturdays, with a guaranteed daily rate and full training provided. Opportunities to progress across roles are available.