Segment & Propositions Manager - Later Life

Lloyds Bank plc; United Kingdom; Hybrid; GBP 61,000 - 68,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday + bank holidays

Wellbeing programs

Parental leave

Job summary

Lloyds Banking Group is recruiting two Segment Managers to drive delivery, performance and customer experience for Later Life customers. You’ll translate insights into actions, shaping propositions, journeys and priorities that matter to customers and the business.

You’ll collaborate with product, digital, marketing, servicing, finance and risk teams to build strategic roadmaps, translate priorities into measurable actions and monitor impact. Hybrid working applies.

Qualifications

• Experience in financial services or regulated industry.
• Proposition development or customer journey design.
• Proven track record delivering performance improvements in large organisations.
• Knowledge of customer segmentation, retention or engagement strategies.
• Ability balance commercial objectives with customer and conduct outcomes.

Responsibilities

• Drive performance across retention, engagement, balances and customer outcomes.
• Translate customer and commercial insight into clear actions.
• Lead cross-functional delivery across product, marketing, journeys and servicing.
• Collaborate with teams to ensure activities deliver measurable outcomes.
• Champion inclusive and responsible customer outcomes across delivery.

Skills

Business Insight

Critical Thinking

Customer Centricity

Data Literacy

Relationship Management

Risk Management

Job description

Lloyds Banking Group is recruiting two Segment Managers to drive delivery, performance and customer experience for Later Life customers. You’ll translate insights into actions, shaping propositions, journeys and priorities that matter to customers and the business.

You’ll collaborate with product, digital, marketing, servicing, finance and risk teams to build strategic roadmaps, translate priorities into measurable actions and monitor impact. Hybrid working applies.