Later-Life Segment Lead

Lloyds Banking Group; West of England; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking two Segment Managers to drive performance and customer experience for the Later Life segment. You will turn customer and commercial insight into clear actions, lead delivery across product, proposition, marketing, journeys and servicing teams, and track impact on customer and business outcomes.

You will combine customer insight, commercial understanding and proposition development to identify opportunities and shape recommendations across multiple functions,

Qualifications

• Understanding performance drivers using customer, market and commercial insight.
• Translate insight into practical recommendations for stakeholders.
• Demonstrate strong understanding of customer needs to shape propositions and journeys.
• Interpreting data, identifying trends and generating actionable insights.
• Build effective relationships across multiple teams and coordinate activities.

Responsibilities

• Drive retention, engagement, balances, income and customer outcomes.
• Use insights to identify opportunities and support evidence-based decisions.
• Support the development and delivery of strategic roadmaps with clear actions.
• Shape customer propositions, journeys and engagement activities.
• Coordinate delivery across teams and remove barriers to execution.
• Champion inclusive and responsible customer outcomes across delivery activity.

Skills

Business insight

Commercial insight

Critical thinking

Customer centricity

Data literacy

Relationship management

Risk management

Job description

Lloyds Banking Group is seeking two Segment Managers to drive performance and customer experience for the Later Life segment. You will turn customer and commercial insight into clear actions, lead delivery across product, proposition, marketing, journeys and servicing teams, and track impact on customer and business outcomes.

You will combine customer insight, commercial understanding and proposition development to identify opportunities and shape recommendations across multiple functions,