Propositions Manager (Complex Pensions)

Lloyds Banking Group; West of England; Hybrid; GBP 61,000 - 75,000; Full time

Benefits offered by this job

Hybrid Working

Job Share

Job summary

Lloyds Banking Group is seeking a Propositions Manager (Complex Pensions) to oversee and develop pension propositions with a strong focus on regulatory compliance and customer outcomes. The role is hybrid, with locations including Edinburgh, Leeds or Bristol, and requires leading cross‑functional teams to deliver compliant, customer‑centred solutions.

You’ll analyse data, govern product lifecycles, respond to regulatory changes, and influence stakeholders to achieve business objectives in a

Qualifications

• Proven product management experience in pensions or other regulated environments.
• Strong understanding of Consumer Duty and product governance.
• Knowledge of SIPP products is an advantage.
• Excellent problem-solving to turn data into meaningful actions and recommendations.
• Experience assessing customer outcomes within risk frameworks for improvements.
• Strong influencing skills with internal and external partners.

Responsibilities

• Analyse data from multiple sources to identify themes, risks and opportunities and prepare insights for senior meetings.
• Governance and oversight of products throughout their lifecycle; develop practical solutions.
• Assess impact of regulatory changes and market trends and support business responses.
• Lead reviews of customer communications to ensure clarity, accuracy and compliance.
• Collaborate with internal teams, suppliers and partners to deliver outcomes and drive improvements.
• Identify weaknesses in current practices and propose better controls and processes.
• Contribute to future strategy via proposition reviews and regulatory change programs.
• Apply risk management frameworks to safeguard the organisation.

Skills

Product management

Pensions

Consumer Duty

Data analysis

Stakeholder influence

Regulatory awareness

Job description

End Date

Friday 02 October 2026

Salary Range

£61,344 - £68,160

We support flexible working – click here for more information on flexible working options.

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Propositions Manager (Complex Pensions).

SALARY: £61,344 to £74,900pa plus an extensive benefits package.

LOCATIONS: Edinburgh, Leeds or Bristol.

HOURS: Full-time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

Our Complex Pensions Team manages a diverse range of Self-Invested Personal Pension (SIPP) products, including both branded and white label propositions. We specialise in overseeing technically complex pension arrangements, providing proposition management, regulatory oversight, supplier governance and customer-focused solutions across a varied legacy and specialist pensions estate. Our mission is simple: to make complex pensions simpler, safer and more effective for customers and partners.

What you’ll be doing

• Analysing customer, operational, regulatory and commercial data from multiple sources to identify emerging themes, risks, customer harms and opportunities to improve customer outcomes. You’ll also prepare high-quality insight and recommendations for senior meetings to support effective decision making.
• Supporting the governance and oversight of our products throughout their lifecycle, balancing customer, regulatory and business objectives. You’ll work collaboratively across teams to develop practical and sustainable solutions.
• Assessing the impact of regulatory developments, industry change and emerging market trends, recommending and supporting the implementation of appropriate business responses.
• Leading reviews of customer communications, product literature and customer outcome assessments, ensuring communications are clear, accurate, compliant and customer focused.
• Working closely with internal teams, suppliers and external partners to deliver product, customer, and business led outcomes, while driving continuous improvement activity.
• You’ll see shortcomings within existing business practices and recommend solutions to improve controls, processes and ways of working.
• Contributing to our future strategy, through proposition reviews, regulatory change programmes and business transformation activities, helping to shape the direction of the business.
• Using risk management frameworks and controls to ensure the organisation is safeguarded against customer, regulatory or operational risk.

What you’ll need

• Proven product management experience, ideally within a pensions, financial services or another regulated environment.
• Strong understanding of Consumer Duty principles and their application to product governance, customer outcomes and decision making.
• Knowledge of SIPP pension products would be an advantage.
• Excellent problem-solving skills to interpret multi-source data, identifying key themes and turning this insight into meaningful actions and recommendations for a senior audience.
• Experience assessing customer outcomes, working within existing risk frameworks to identify potential customer harms under Consumer Duty principles and using data evidence to design improvements for customers and the business through appropriate controls.
• Strong influencing skills, with the ability to work effectively with business teams, suppliers and external partners to deliver outcomes.
• Confidence in producing high-quality reports, papers and recommendations.

Why join us?

We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.