Segment & Propositions Leader

Lloyds Bank plc

West of England

Hybrid

GBP 62,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Flexible working

Hybrid work model

Job summary

Lloyds Banking Group is seeking two Segment Managers for the Consumer Segment Function to drive performance, customer experience and strategic delivery for Later Life customers. You’ll combine customer insight with commercial understanding to identify opportunities and shape recommendations that deliver measurable business outcomes.

You will work across product, digital, marketing, journeys and servicing teams, coordinating delivery while ensuring accessibility and inclusion are embedded

Qualifications

Business and commercial insight to understand drivers and opportunities.
Clear, actionable recommendations from evidence-based analysis.
Strong customer-centric approach to shape propositions and journeys.

Responsibilities

Drive performance across retention, engagement, balances and customer outcomes.
Use insights to identify opportunities and support decision making.
Develop and deliver strategic roadmaps with measurable outcomes.
Shape propositions and journeys to improve performance.
Coordinate delivery across multiple teams and remove barriers.
Champion inclusive and responsible customer outcomes, embedding accessibility and inclusion.

Skills

Business & Commercial Insight

Critical Thinking

Customer Centricity

Data Literacy

Managing Key Relationships

Risk Management

Financial Services Experience

Tools

None

Job description

You will work across product, digital, marketing, journeys and servicing teams, coordinating delivery while ensuring accessibility and inclusion are embedded

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