Propositions Manager (Complex Pensions)

Lloyds Bank plc; City of Edinburgh; Hybrid; GBP 61,000 - 75,000; Full time

Job summary

Lloyds Bank plc in the UK is seeking a Senior Product Manager for pensions to oversee complex SIPP products and governance. You will analyse multi-source data to identify themes and customer harms, and prepare recommendations for senior stakeholders.

You will lead governance, collaborate across teams, and drive improvements while aligning with Consumer Duty principles and regulatory expectations. Hybrid work and extensive pension domain focus are central to the role.

Qualifications

• Proven product management experience in pensions, financial services, or regulated environments.
• Strong understanding of Consumer Duty principles in governance and outcomes.
• Knowledge of SIPP pension products is advantageous.
• Excellent problem-solving to translate multi-source data into actions and recommendations.
• Experience assessing customer outcomes within risk frameworks and driving improvements.
• Strong influencing skills to work with teams, suppliers and partners.
• Confidence in producing high-quality reports and recommendations.

Responsibilities

• Analysing customer, operational, regulatory and commercial data from multiple sources to identify emerging themes, risks, customer harms and opportunities to improve customer outcomes.
• Prepare high-quality insight and recommendations for senior meetings to support effective decision making.
• Support the governance and oversight of our products throughout their lifecycle, balancing customer, regulatory and business objectives.
• Work collaboratively across teams to develop practical and sustainable solutions.
• Assess the impact of regulatory developments, industry change and emerging market trends, recommending and supporting the implementation of appropriate business responses.
• Lead reviews of customer communications, product literature and customer outcome assessments, ensuring communications are clear, accurate, compliant and customer focused.
• Work closely with internal teams, suppliers and external partners to deliver product, customer, and business led outcomes, while driving continuous improvement activity.
• Spot shortcomings within existing business practices and recommend solutions to improve controls, processes and ways of working.
• Contribute to our future strategy, through proposition reviews, regulatory change programmes and business transformation activities, helping to shape the direction of the business.
• Use risk management frameworks and controls to ensure the organisation is safeguarded against customer, regulatory or operational risk.

Skills

Product management

Consumer Duty

Data analysis

Stakeholder mgmt

Regulatory knowledge

Pensions knowledge

Job description

Job Description

End Date Friday 02 October 2026
Salary Range £61,344 - £68,160
Salary: £61,344 to £74,900pa plus an extensive benefits package.
LOCATIONS: Edinburgh, Leeds or Bristol.
HOURS: Full-time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

Our Complex Pensions Team manages a diverse range of Self-Invested Personal Pension (SIPP) products, including both branded and white label propositions.
We specialise in overseeing technically complex pension arrangements, providing proposition management, regulatory oversight, supplier governance and customer-focused solutions across a varied legacy and specialist pensions estate.
Our mission is simple: to make complex pensions simpler, safer and more effective for customers and partners.

What you’ll be doing

• Analysing customer, operational, regulatory and commercial data from multiple sources to identify emerging themes, risks, customer harms and opportunities to improve customer outcomes.
• You’ll also prepare high-quality insight and recommendations for senior meetings to support effective decision making.
• Supporting the governance and oversight of our products throughout their lifecycle, balancing customer, regulatory and business objectives.
• You’ll work collaboratively across teams to develop practical and sustainable solutions.
• Assessing the impact of regulatory developments, industry change and emerging market trends, recommending and supporting the implementation of appropriate business responses.
• Leading reviews of customer communications, product literature and customer outcome assessments, ensuring communications are clear, accurate, compliant and customer focused.
• Working closely with internal teams, suppliers and external partners to deliver product, customer, and business led outcomes, while driving continuous improvement activity.
• You’ll see shortcomings within existing business practices and recommend solutions to improve controls, processes and ways of working.
• Contributing to our future strategy, through proposition reviews, regulatory change programmes and business transformation activities, helping to shape the direction of the business.
• Using risk management frameworks and controls to ensure the organisation is safeguarded against customer, regulatory or operational risk.

What you’ll need

• Proven product management experience, ideally within a pensions, financial services or another regulated environment.
• Strong understanding of Consumer Duty principles and their application to product governance, customer outcomes and decision making.
• Knowledge of SIPP pension products would be an advantage.
• Excellent problem-solving skills to interpret multi-source data, identifying key themes and turning this insight into meaningful actions and recommendations for a senior audience.
• Experience assessing customer outcomes, working within existing risk frameworks to identify potential customer harms under Consumer Duty principles and using data evidence to design improvements for customers and the business through appropriate controls.
• Strong influencing skills, with the ability to work effectively with business teams, suppliers and external partners to deliver outcomes.
• Confidence in producing high-quality reports, papers and recommendations.

Why join us?

• We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers.
• We’re growing, and we’d love you to be part of the journey.
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
• We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
• We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
• As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
• We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.
• Just let us know what you need.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.
Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.