Segment & Propositions Manager

Lloyds Bank plc; West of England; On-site; GBP 62,000 - 68,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Job summary

Lloyds Banking Group is seeking two Segment Managers for the Consumer Segment Function to drive performance, customer experience and strategic delivery for Later Life customers. You’ll combine customer insight with commercial understanding to identify opportunities and shape recommendations that deliver measurable business outcomes.

You will work across product, digital, marketing, journeys and servicing teams, coordinating delivery while ensuring accessibility and inclusion are embedded

Qualifications

• Business and commercial insight to understand drivers and opportunities.
• Clear, actionable recommendations from evidence-based analysis.
• Strong customer-centric approach to shape propositions and journeys.

Responsibilities

• Drive performance across retention, engagement, balances and customer outcomes.
• Use insights to identify opportunities and support decision making.
• Develop and deliver strategic roadmaps with measurable outcomes.
• Shape propositions and journeys to improve performance.
• Coordinate delivery across multiple teams and remove barriers.
• Champion inclusive and responsible customer outcomes, embedding accessibility and inclusion.

Skills

Business & Commercial Insight

Critical Thinking

Customer Centricity

Data Literacy

Managing Key Relationships

Risk Management

Financial Services Experience

Tools

None

Job description

End Date Monday 31 August 2026

Salary Range £61,344 - £68,160

We support flexible working -

Job Description Summary

We're looking for a TWO (2) highly motivated Segment Managers to help drive the delivery, performance and customer experience of a priority customer segment. You'll turn customer and commercial insight into clear actions, lead delivery across product, proposition, marketing, journeys and servicing teams, and track the impact of activity on customer and business outcomes.

Job Description

SALARY: £61,344 - £68,160 pa

LOCATION(S): Bristol, Birmingham, Edinburgh, Leeds and Manchester

HOURS: 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

ABOUT THIS OPPOTUNITY

Help shape the future experience of one of our most important customer segments. We're looking for two Segment Managers to join our Consumer Segment Function and help deliver better outcomes for Later Life customers. This customer group plays a significant role in the Group's growth, retention and engagement ambitions, and you'll have the opportunity to influence propositions, customer journeys and strategic priorities that make a real difference. Working across the Group, you'll combine customer insight, commercial understanding and proposition development expertise to identify opportunities, shape recommendations and drive delivery. You'll work with colleagues across product, digital, marketing, servicing, finance and risk teams to ensure activity remains focused on what matters most to customers and delivers measurable business outcomes.

As a Segment Manager, you'll:

• Drive performance across key measures including retention, engagement, balances, income and customer outcomes.
• Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making.
• Support the development and delivery of strategic roadmaps, ensuring priorities translate into clear actions and measurable outcomes.
• Shape customer propositions, journeys and engagement activity that improve both customer and commercial performance.
• Coordinate delivery across multiple teams and disciplines, maintaining momentum and removing barriers to execution.
• Champion inclusive and responsible customer outcomes, ensuring accessibility, vulnerability and digital inclusion considerations are embedded throughout delivery activity.

What you'll need

• Business & Commercial Insight: You'll use customer, market and commercial insight to understand performance drivers, identify opportunities and support decisions that improve customer and business outcomes.
• Critical Thinking: You'll analyse complex information, assess options and translate insight into practical recommendations, creating clarity for stakeholders and supporting informed decision making.
• Customer Centricity: You'll demonstrate a strong understanding of customer needs and use those insights to shape propositions, journeys and engagement activity that improve customer experiences and outcomes.
• Data Literacy: You'll be comfortable interpreting customer and commercial data, identifying trends and generating insights that support proposition development and performance improvement.
• Managing Key Relationships: You'll build effective relationships across multiple teams, coordinating activity and influencing stakeholders to deliver agreed outcomes in a complex organisational environment.
• Risk Management: You'll confidently operate within governance, risk and control frameworks, helping ensure strong customer, conduct and commercial outcomes.
• Experience: Any experience of this would be really useful: Financial services or regulated industry experience. Proposition development, customer journey design or customer experience improvement. Experience delivering performance improvement initiatives across large organisations. Knowledge of customer segmentation, retention or engagement strategies. Experience balancing commercial objectives with customer and conduct outcomes.

ABOUT WORKING FOR US

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel they belong and can perform at their best, regardless of background, identity, culture or working style. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive recruitment process. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we'll work with you to provide the support you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.