Security Team Manager – Haven

Haven; Lydstep; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays

Free facility access

National brand discounts

Job summary

Haven is seeking a Security Manager to lead a dynamic security team within our leisure environments. You will drive safety, guest experience, and incident response while maintaining high service standards.

In this hands-on role you will manage budgets, schedule staff, enforce policies, and collaborate with operations to continuously improve security operations and compliance. Evening and weekend work is required as part of managing a 24/7 environment.

Qualifications

• Proven experience in a Security Management role, preferably in hospitality or guest-focused operations.
• Proven leadership and communication skills.
• SIA DS license valid and up-to-date.
• Experience budgeting and resource planning.
• Knowledge of health and safety regulations and security procedures.
• Strong customer service orientation and problem-solving abilities.

Responsibilities

• Lead, motivate, and develop the security team to deliver safe, welcoming experiences.
• Oversee guest safety and satisfaction through proactive security measures.
• Monitor performance and provide coaching and regular reviews.
• Manage scheduling, budgets, and security resources.
• Ensure compliance with health and safety and company policies.

Skills

Security Management

Leadership

SIA DS License

Budgeting

Health & Safety

Customer service

Job description

Position: SecurityManager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Security Manager! Step into a role where you'll make a real impact on helping us create a safe, secure and welcoming environment for our guests.

As the Security Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind creating a safe and secure environment for our guests, owners and team, continuously improving our security operations, and solving any issues that pop up. Plus, you'll make sure everything stays compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• Valid SIA Door Supervisors (DS) License.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of security protocols, procedures and health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!