Security Manager

Leisure Employment Services; Little Welbourne; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts on Haven Holidays and in

Free access to Haven facilities

Career development opportunities

Fully funded qualifications

Job summary

Haven is seeking a Security Manager to lead a proactive team across our holiday parks in the UK. You’ll play a pivotal role in creating a safe, secure, and welcoming environment for guests, owners and colleagues.

In this full-time role you’ll manage budgets, resources and performance, drive compliance with health and safety standards, and mentor your team to reach their targets while delivering outstanding service.

Qualifications

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• Valid SIA Door Supervisors (DS) License.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Excellent customer service and problem-solving abilities.
• Knowledge of security protocols and health and safety regulations.
• Experience budgeting and financial management.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure guest satisfaction by addressing concerns and creating a welcoming atmosphere.
• Monitor performance, provide feedback, and conduct reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency.
• Ensure operations comply with health and safety regulations and company policies.
• Resolve operational issues promptly to maintain smooth daily operations.
• Support team development through training and mentoring.

Skills

Security Leadership

Team Management

Customer service

Budgeting and Resource management

Health and Safety compliance

Education

SIA DS License

Job description

Position: Security Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Security Manager! Step into a role where you’ll make a real impact on helping us create a safe, secure and welcoming environment for our guests. As the Security Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind creating a safe and secure environment for our guests, owners and team, continuously improving our security operations, and solving any issues that pop up. Plus, you'll make sure everything stays compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• Valid SIA Door Supervisors (DS) License.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of security protocols, procedures and health and safety regulations
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

Welcome, and thank you for your interest in joining Haven! We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us.

At Haven, we believe a career should be more than just a job — it should be something you love.

As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities.

With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too.

From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day.

We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture.

If you’re thinking about joining us, we couldn’t be more excited to welcome you.

Here’s to the start of something special at Haven!

Thanks again for considering a future with our team. We’re glad you’re here!