Security Team Lead: Guest Safety & Operations

Haven; England; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts on Haven Holidays

20% in-store discounts

Free access to Haven facilities

Savings at national brands and Retail

Job summary

Haven is seeking a Security Manager to lead an energetic team and create a safe, welcoming environment for guests, owners and staff. This is a Full-Time / Permanent role with an annual bonus of up to 10%.

You’ll drive security operations, manage budgets and resources, monitor performance, provide coaching, and ensure compliance with health and safety regulations and company policies. Join us to develop your team through training and mentoring while maintaining high standards.

Qualifications

• Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• Valid SIA Door Supervisors (DS) License.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of security protocols, procedures and health and safety regulations
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Skills

Security management

SIA DS license

Leadership

Communication

Customer service

Problem solving

Security protocols

Budgeting

Multitasking

Flexibility

Job description

Haven is seeking a Security Manager to lead an energetic team and create a safe, welcoming environment for guests, owners and staff. This is a Full-Time / Permanent role with an annual bonus of up to 10%.

You’ll drive security operations, manage budgets and resources, monitor performance, provide coaching, and ensure compliance with health and safety regulations and company policies. Join us to develop your team through training and mentoring while maintaining high standards.