Security Systems Field Engineer – Client Focused Service

ATALIAN SERVEST; Newcastle Emlyn; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a Security Systems Engineer to maintain and enhance relationships with clients across Public, Private, Construction, Retail and Sports sectors. You will service Intruder Alarm, CCTV and Access Control systems, with some work on Panic/Affray Alarms, Nurse call, EVCS and small remedial tasks.

The role requires regular site visits and a strong customer-centric approach, reporting to the Local Service Manager.

Qualifications

• Minimum three to five years' experience in a similar role.
• Qualifications/Experience with Enterprise solutions (Dahlmeier, Lenel, Synectics, Salto, Gallagher) preferred but not essential.
• Candidates with aptitude for learning Enterprise solutions will be considered for training.

Responsibilities

• Manage all relevant documentation.
• Ensure customer expectations are met.
• Manage workload effectively.
• Quality management processes aren’t compromised.
• Achieve KPIs for attendance per client SLAs.
• Collaborate with team and other trades.
• Demonstrate problem-solving abilities.
• Deliver exceptional customer service.
• Maintain professional appearance and demeanour to reflect well on the company.
• Lead by example and comply with site regulations and protect company assets.
• Complete all required documentation (Time Sheets, Expense Claims, Site Reports) on time.
• Observe and follow health and safety protocols.

Skills

Customer service

Teamwork

Problem-solving

Documentation

Communication

Education

CSCS Card

ECS Card

IPAF

PASMA

First Aid

SSSTS

Manufacturer Training

Tools

Dahlmeier

Lenel

Synectics

Salto

Gallagher

Job description

OCS UK & Ireland is seeking a Security Systems Engineer to maintain and enhance relationships with clients across Public, Private, Construction, Retail and Sports sectors. You will service Intruder Alarm, CCTV and Access Control systems, with some work on Panic/Affray Alarms, Nurse call, EVCS and small remedial tasks.

The role requires regular site visits and a strong customer-centric approach, reporting to the Local Service Manager.