Security Systems Service Engineer

ATALIAN SERVEST; Newcastle Emlyn; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a Security Systems Engineer to maintain and enhance relationships with clients across Public, Private, Construction, Retail and Sports sectors. You will service Intruder Alarm, CCTV and Access Control systems, with some work on Panic/Affray Alarms, Nurse call, EVCS and small remedial tasks.

The role requires regular site visits and a strong customer-centric approach, reporting to the Local Service Manager.

Qualifications

• Minimum three to five years' experience in a similar role.
• Qualifications/Experience with Enterprise solutions (Dahlmeier, Lenel, Synectics, Salto, Gallagher) preferred but not essential.
• Candidates with aptitude for learning Enterprise solutions will be considered for training.

Responsibilities

• Manage all relevant documentation.
• Ensure customer expectations are met.
• Manage workload effectively.
• Quality management processes aren’t compromised.
• Achieve KPIs for attendance per client SLAs.
• Collaborate with team and other trades.
• Demonstrate problem-solving abilities.
• Deliver exceptional customer service.
• Maintain professional appearance and demeanour to reflect well on the company.
• Lead by example and comply with site regulations and protect company assets.
• Complete all required documentation (Time Sheets, Expense Claims, Site Reports) on time.
• Observe and follow health and safety protocols.

Skills

Customer service

Teamwork

Problem-solving

Documentation

Communication

Education

CSCS Card

ECS Card

IPAF

PASMA

First Aid

SSSTS

Manufacturer Training

Tools

Dahlmeier

Lenel

Synectics

Salto

Gallagher

Job description

About The Role

OCS Security is seeking a Security Systems Engineer to maintain and enhance our relationships with esteemed clients in multiple sectors including Public, Private, Construction, Retail and Sports venues.

The ideal candidate will primarily focus on the maintenance and servicing of their Intruder Alarm, CCTV and Access Control systems, with some works on Panic / Affray Alarms, Nurse call and EVCS and an element of remedial and small works.

The selected candidate must work collaboratively with team members and interact with clients and other trades in a professional and tactful manner, thereby positively representing the Company.

This role requires regular site visits, emphasising a customer-centric approach at all times. The Security Engineer will report directly to the Local Service Manager.

Qualifications

A minimum of three - five years' experience in a similar role. Qualifications / Experience with Enterprise solutions including Dahlmeier, Lenel, Synectic's, Salto, Gallagher preferred, though not essential. Candidates demonstrating a strong aptitude for learning and experience with similar Enterprise solutions will be considered for investment in training.

• CSCS Card
• ECS Card
• IPAF
• PASMA
• First Aid
• SSSTS
• Manufacturer Training

Key Responsibilities

• Managing all relevant documentation
• Ensuring customer expectations are consistently met
• Managing workload effectively
• Quality Management
• Achieving company KPIs for attendance in line with client SLAs
• Collaboration and teamwork
• Problem-solving
• Delivering exceptional customer service
• Maintaining a professional appearance and demeanour at all times, in line with client and company expectations, to foster the Company's positive image
• Leading by example by adhering to all company rules and regulations, complying with site regulations, and safeguarding Company assets
• Ensuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports, in accordance with established guidelines
• Observing and following company health and safety protocols to contribute to a safe working environment

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.