Access Control Systems Engineer — On-Site Security Expert

Manchester Arndale; Leicester; On-site; GBP 30,000 - 42,000; Full time

Job summary

OCS Security is seeking a Security Systems Engineer to maintain and enhance relationships with clients across Public, Private, Construction, Retail and Sports venues.

The role focuses on the maintenance and servicing of Intruder Alarm, CCTV and Access Control systems, with some work on Panic / Affray Alarms, Nurse call and EVCS, plus remedial and small works. This role requires regular site visits and a customer-centric approach, reporting directly to the Local Service Manager.

Qualifications

• 3–5 years of experience in a similar role.
• Experience with enterprise security solutions preferred (e.g., Dahlmeier, Lenel, Synectics, Salto, Gallagher).

Responsibilities

• Managing all relevant documentation
• Ensuring customer expectations are consistently met
• Managing workload effectively
• Quality Management
• Achieving company KPIs for attendance in line with client SLAs
• Collaboration and teamwork
• Problem-solving
• Delivering exceptional customer service
• Maintaining a professional appearance and demeanour at all times, in line with client and company expectations, to foster the Company's positive image
• Leading by example by adhering to all company rules and regulations, complying with site regulations, and safeguarding Company assets
• Ensuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports, in accordance with established guidelines
• Observing and following company health and safety protocols to contribute to a safe working environment

Skills

Security systems

Customer service

Site management

Documentation

Team collaboration

Tools

CSCS Card

ECS Card

IPAF

PASMA

First Aid

SSSTS

Manufacturer Training

Job description

OCS Security is seeking a Security Systems Engineer to maintain and enhance relationships with clients across Public, Private, Construction, Retail and Sports venues.

The role focuses on the maintenance and servicing of Intruder Alarm, CCTV and Access Control systems, with some work on Panic / Affray Alarms, Nurse call and EVCS, plus remedial and small works. This role requires regular site visits and a customer-centric approach, reporting directly to the Local Service Manager.